LocationsTurning Data into Better Services: EU and UNDP Support Advanced Training for Civil Servants in Uzbekistan
July 3, 2026
Tashkent, Uzbekistan, 2 July 2026 – A specialized training programme titled “Data-Driven Civil Service Methodology for Introduction and Adaptation in Uzbekistan” has been launched today. The event is organized under the EU-funded project “Further Improvement of Public Services Delivery in Uzbekistan”, implemented by the United Nations Development Programme (UNDP) in partnership with the Ministry of Justice of the Republic of Uzbekistan.
As Uzbekistan continues its digital transformation, public institutions are generating increasing volumes of administrative and service-delivery data. The next step is ensuring that this information is used to identify challenges, improve performance, and design more responsive public services.
Throughout the programme, participants will explore practical approaches to building a data-driven public administration. Sessions focus on data quality and management, performance indicators and key performance metrics, data visualization and dashboard development, as well as innovative methods for improving public sector performance through evidence-based decision-making.
The training also introduces participants to practical tools for diagnosing institutional bottlenecks, testing small-scale improvements, and using evidence to refine policies and administrative processes. Through case studies and group exercises, participants will develop action concepts demonstrating how data-driven approaches can be applied within their own institutions to improve service delivery and organizational effectiveness.
“Building a modern public administration requires more than digital systems—it requires the ability to turn data into better decisions and better services for citizens. The European Union is proud to support Uzbekistan’s efforts to strengthen evidence-based governance and enhance the effectiveness, transparency, and responsiveness of public institutions,” said Mr. Christos Marazopoulos, Head of Cooperation of the Delegation of the European Union to Uzbekistan.
The programme places particular emphasis on practical application. Participants will work with sample datasets, develop dashboard concepts, analyze service delivery challenges, and prepare proposals for adapting the Data-Driven Civil Service methodology to the Uzbek context.
“Data has enormous potential to improve how public institutions understand citizens’ needs and respond to them. By strengthening the analytical and innovation capacities of civil servants, we are helping build a more responsive, efficient, and people-centered public administration,” said Ms. Akiko Fujii, UNDP Resident Representative in Uzbekistan.
By the end of the training, participants will present institutional action concepts and pilot initiatives that can be further developed within their respective organizations. The initiative contributes to Uzbekistan’s broader public administration reforms and supports national efforts to enhance service quality, accountability, and citizen satisfaction through evidence-based governance.
Background:
“Further Improvement of Public Service Delivery in Uzbekistan” project funded by the EU and implemented by UNDP with total budget of EUR 4,900,000 and implementation duration of 2024-2029 is aimed to address key challenges such as limited access to public services in rural areas, low digital penetration, and outdated institutional frameworks. It will do so through four strategic pillars:
- Transform institutional, legal, and regulatory frameworks underpinning the back office of the national public services delivery system.
- Enhance capacity of the back office institutions in public service delivery to ensure their effective operation at the national, regional and local levels.
- Conduct digital and user-centric transformation of the back office institutions to improve availability and quality of public services.
- Transform the system of local governance to ensure responsiveness, accountability and better operation of regional and local institutions functioning as back offices.
The Project supports Uzbekistan’s reform agenda and contributes to the achievement of the Sustainable Development Goals (SDGs), in particular SDG 16 on strong institutions and SDG 9 on innovation and infrastructure. By 2029, the initiative seeks to conduct functional reviews of 11 back-office institutions, train 1,000 civil servants on inclusive and user-centric service delivery, digitally transform at least 35 public services, and establish 34 new public service zones in makhallas across the country. These comprehensive reforms will significantly enhance citizen access to efficient, transparent, and inclusive government services nationwide.
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