Stakeholder Response Mechanism


UNDP's revised Social and Environmental Standards (SES) came into effect on 1 January 2021. This toolkit underpins UNDP’s commitment to mainstream social and environmental sustainability in Programmes and Projects to support sustainable development. The SES objectives are to:

  • Strengthen the quality of programming by ensuring a principled approach
  • Maximize social and environmental opportunities and benefits
  • Avoid adverse impacts to people and the environment
  • Minimize, mitigate, and manage adverse impacts where avoidance is not possible
  • Strengthen UNDP and partner capacities for managing social and environmental risks
  • Ensure full and effective stakeholder engagement, including through a mechanism to respond to complaints from project-affected people.

The standards are underpinned by an Accountability Mechanism with two key components: (i) A Stakeholder Response Mechanism (SRM) and (ii) A Compliance Review.

On 1st January 2022, UNDP Nepal has established a Stakeholder Response Mechanism (SRM) for receiving and addressing grievances in a systematic manner. The mechanism is a channel for project-affected stakeholders (individuals, peoples, and communities) and UNDP’s partners (governments, NGOs, businesses) to report grievances and disputes relating to social and/or environmental impacts of UNDP’s projects.

If you are an individual stakeholder in a specific project being implemented by UNDP Nepal, or if you represent a community of stakeholders, please direct your feedback, inquiries, or concerns on the project to