Public Sector Innovation Playbook

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Vietnamese Version | Bản Tiếng Việt

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Public Sector Innovation Playbook

January 13, 2025

The journey of developing the Public Sector Innovation Playbook has been a rich experience for public sector public servants in self-learning and designing innovative tools through nine studios that debate, explore, and select approaches and tools suitable for policy planning practices. Through collaboration among key governmental drivers in the national innovation ecosystem such as National Agency for Technology Entrepreneurship and Commercialization Development (NATEC), National Innovation Startup Support Center (NSSC), Viet Nam Institute of Science, Technology and Innovation (VISTI), National Innovation Center (NIC), Academy of Policy and Development (APD), and local agencies like Thua Thien Hue Institute for Development Studies (HueIDS), public servants have had the opportunity to gain deeper insights into innovation approaches and related applicable tools in their daily work.

During the process of researching and designing the Playbook, leading expert from the UNDP Accelerator Lab Head quarter shared his experience on promoting public innovation, emphasizing the process of building an innovation culture from skills, processes, behaviors to mindsets and culture. At the same time, the expert also shared methods to change mindsets from habits in observation, thinking, and action. Meanwhile, experts from the Accelerator Lab in Viet Nam closely accompanied public servants to explore, select, and practically experience innovation approaches, frameworks, and tools suitable for the policy-making context in Viet Nam. Public servants also practiced and tested the innovation tools in addressing specific issues related to plastic waste in Ho Chi Minh city, Quang Ninh, and Thua Thien Hue.

The Public Sector Innovation Playbook applies popular global innovation frameworks such as Systems thinking, Design thinking, Behavioral insights, Collective intelligence, Futures studies, and Lean Startup, tailored to the context and policy-making practices in Viet Nam. These frameworks meet the requirements for building and implementing policies in Viet Nam by enhancing five core competencies for public servants such as Citizen centric approach, Systems thinking, Experimental, Change management, Evidence-based data and Technology understanding.

The Playbook is expected to become a useful resource for public servants in their daily duties.