The Stakeholder Response Mechanism helps project-affected stakeholders, governments and others partners jointly resolve concerns and disputes. It is available when Implementing Partner and UNDP project-level stakeholder engagement processes have not successfully resolved issues of concern.

Any person or community potentially affected by a UNDP-supported project may file a request for a response from the Stakeholder Response Mechanism, if they have raised their concerns with Implementing Partners and/or with UNDP through standard channels for stakeholder consultation and engagement and have not been satisfied with the response. The request must relate to a UNDP-supported project and a possible environmental or social impact, and identify how the Requestors have been, or may be, adversely affected by the UNDP project or programme.

You may submit requests via our telephone, post, email or social media applications as below:

By phone:

(+84 4) 38 500100

By post:

304 Kim Ma street, Ba Dinh district, Ha Noi

By email:

Stakeholder.response.vn@undp.org

By social media apps:

https://www.facebook.com/undpvietnam/

If a person or community has a concern about the ability of the UNDP Country Office to respond fairly and effectively to the request, they have the option to file the request directly with the Stakeholder Response Mechanism at UNDP Headquarters in New York. Requests can be sent to the SRM through the Internet or through the mail as described here Stakeholder Response Mechanism | United Nations Development Programme (undp.org)