LocationsSimpler Steps, Better Governance
September 3, 2025
Tashkent Region, 3–4 September 2025 - The United Nations Development Programme (UNDP), in partnership with the Ministry of Justice of the Republic of Uzbekistan and the European Union, launched a two-day seminar-training on “Building Capacity in Business Process Reengineering (BPR) in the Field of Public Service Delivery.” The event, held at the Olmos Resort in Tashkent Region, brought together around 35 specialists from the Ministry of Justice, Public Service Centers (PSCs), and digitalization focal points to strengthen institutional capacity for citizen-centered public services.
In his opening remarks, Mr. Anas Fayyad Qarman, UNDP Deputy Resident Representative in Uzbekistan, highlighted the importance of this initiative:
“The progress so far has been remarkable. With over 760 services on the my.gov.uz portal now serving more than 11 million registered users, the momentum is clear. This leadership is recognized globally, with Uzbekistan now ranked in the “Very High” development group in the UN’s E-Government Survey. Yet despite these gains, true transformation requires that we reimagine BPR: not just putting forms online, but redesigning whole service journeys, removing redundant steps, and building a government that is genuinely efficient and centered on its people.”
The training combined international experience with Uzbekistan’s reform context, using practical methods such as case studies, group work, and the creation of AS-IS and TO-BE process maps. Participants will analyze existing administrative procedures, identify inefficiencies, and redesign them to ensure simpler, faster, and more digital solutions.
Special attention was given to principles of gender equality, legal protection, and equal access to digital services. The agenda also included simulation exercises to apply BPR tools to services such as marriage registration, land cadastre, and social subsidies, ensuring both front-office and back-office perspectives are addressed.
By the end of the training, participants had gained practical skills in process analysis and redesign, equipping them to drive change within their respective institutions.
The event was organized within the framework of the Joint Project of the Ministry of Justice of the Republic of Uzbekistan, the European Union and UNDP in Uzbekistan “Further Improvement of Public Services Delivery in Uzbekistan.” This initiative contributes to Uzbekistan’s progress toward the Sustainable Development Goals — particularly Goal 16 on peace, justice, and strong institutions and Goal 9 on industry, innovation, and infrastructure.
Contacts for additional information: Jaloliddin Badalov, Communication Analyst, UNDP Uzbekistan — jaloliddin.badalov@undp.org.
