The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) is a policy monitoring tool that assesses citizen experiences and satisfaction with government performance at the national and sub-national levels in governance, public administration and public service delivery. Following the initial pilot in 2009 and a larger survey in 2010, the PAPI survey has been implemented nationwide each year since 2011. For the 2024 PAPI Report, 18,894 randomly selected citizens were surveyed. In total, 216,673 Vietnamese citizens nationwide have been directly interviewed for PAPI since 2009.

PAPI measures eight dimensions: Participation at Local Levels, Transparency in Local Decision-making, Vertical Accountability Towards Citizens, Control of Corruption in the Public Sector, Public Administrative Procedures, Public Service Delivery, Environmental Governance and E-Government.

As in previous years, this 2024 PAPI Report examines citizens’ top concerns requiring policy action, evaluates perceptions of local government performance over the past 12 months compared to previous years, and highlights people’s priorities and expectations for improved governance and public service delivery in their daily lives. With Viet Nam undertaking historic governance reforms, the 2024 survey results are particularly relevant for policymakers. They point to concrete opportunities for strengthening government performance, especially at the provincial level, and can inform the effective rollout of these reforms. 

Notably, the 2024 PAPI survey was conducted in the aftermath of Typhoon Yagi—the most intense storm to hit Viet Nam in decades—bringing heightened attention to citizen perceptions of climate-related vulnerability. The report also places a renewed focus on access to and perceptions of social insurance, in light of the forthcoming implementation of the 2024 Social Insurance Law in 2025. This presents a timely opportunity to expand social protection and improve access for vulnerable populations, helping to ensure that no one is left behind.

PAPI is the result of collaboration between the Centre for Community Support and Development Studies (CECODES), Real-Time Analytics and the United Nations Development Programme (UNDP), with the support for fieldwork coordination from the Vietnam Fatherland Front’s central agencies and its provincial to grassroots chapters since 2009.

During its 16 years in existence, PAPI has been generously funded by the Government of Spain from 2009 to 2010, the Swiss Agency for Cooperation and Development (SDC) from 2011 to 2017, the Department of Foreign Affairs and Trade (DFAT) of Australia from 2018 to June 2026, the Embassy of Ireland from 2018 to 2025 and the United Nations and UNDP in Viet Nam since 2009.