Towards Inclusive digitalization and business process outsourcing in Uzbekistan

April 7, 2022


Photo: UNDP Uzbekistan


Together with the Ministry for the Development of Information Technologies and Communications and the World Bank we held an international roundtable on "Inclusive digitalization and business process outsourcing (BPO) in Uzbekistan".

Supporting the development of digital government, ensuring public trust and transparency, and participating in the development of the digital economy play an important role in providing efficient, effective public services to all on an equitable basis. The continuous development of information and communication technologies is fundamentally transforming society, the cultural environment, and the economy.

Photo: UNDP Uzbekistan

Today, in the wake of COVID-19 there is a tendency of an accelerated development of technologies in the global digital ecosystem. For instance, the business process outsourcing (BPO) and knowledge outsourcing (KPO) in the field of social networks, blockchain technologies, artificial intelligence technologies.

Recognizing the important role of digital development for the economic growth of Uzbekistan, the Government has set digital transformation as a top strategic agenda. Among them is the approval of the Strategy "Digital Uzbekistan - 2030" and drawing attention to digitalization issues with human interest at heart in the framework of the Development Strategy of New Uzbekistan for 2022-2026.

Based on this, the Government of Uzbekistan is implementing consistent measures to strengthen digital skills and create digital jobs in Uzbekistan, in particular, to increase the potential of young people - measures to expand the provision of business process outsourcing (BPO) and knowledge outsourcing (KPO) services. By demonstrating the potential of IT-outsourcing by the government of Uzbekistan, in order to improve the digital skills of the population, especially young people in all regions and districts, specialized educational BPO institutions are being organized and their capabilities are expanding.

Photo: UNDP Uzbekistan

This event was attended by a wide range of local specialists, IT stakeholders, diplomatic missions and international experts who discussed the current state and prospects of digital development, assessment methods and further tasks for the inclusive digital development of Uzbekistan.

Matilda Dimovska, UNDP Resident Representative in Uzbekistan highlighted that according to the Digital Readiness Assessment held jointly with the Ministry of ITC in 5 priority dimensions: infrastructure, government, regulation, business, and people Uzbekistan scored 3.57 out of 5, which means that the country is systematically advancing in key areas of digital transformation based on identified priority areas. “Now it is time to explore how to leverage digitalization to build forward better, to accelerate Uzbekistan’s growth while ensuring it is more inclusive and resilient through strengthening the national capacity to integrate into the global digital economy,” she added.

Photo: UNDP Uzbekistan

During the event, participants reviewed how well the country is positioned to leverage BPO and KPO in terms of legal and institutional framework, digital infrastructure, digital education and other aspects, including the wide involvement of young women and men in these processes.