Kyiv, 18 June 2025 – Most Ukrainians positively assess the quality of mobile communications and the Internet, including the home Internet, as well as the cost of these services, according to the results of a nationwide survey conducted by the Socioinform Ukrainian Centre for Public Opinion Research at the request of the Ministry of Digital Transformation of Ukraine. 

Users in Kyiv are the most satisfied, and they also most often noticed improvements in services during power outages, the study found. 

The survey was conducted in early April with the support of the United Nations Development Programme (UNDP) in Ukraine as part of the DIA Support Project, which is implemented with funding from Sweden. In it, Ukrainians were quizzed about their use of mobile communications and mobile Internet, as well as home Internet, and how satisfied they are with these services. 

Overall, 89% of Ukrainians are satisfied with the quality of mobile communication in Ukraine, of which 57% consider the quality to be good or very good. Satisfaction levels with the quality of mobile Internet are also high – 91% of users are satisfied with the quality of services, with 60% considering it to be good or very good. 

However, the quality of mobile communications depends on the type of settlement and its size. The smaller the settlement, the worse its residents assess the quality of communication. Thus, the share of satisfied users is higher in cities (60%, versus 49% in villages), and more users are unsatisfied with services in villages (16%, versus 9% in cities). 

In the regional section, the best quality mobile communications services are in Kyiv (it was positively assessed by 72%, negatively by 6%). Residents of western (15%) and central regions (13%) complain about the quality of communication more often. The quality of communications within regions does not vary significantly. 

Some 37% of users said they experienced improved mobile communications during blackouts compared to previous periods. This was reported the most in Kyiv and eastern regions (48% and 38%, respectively). At the same time, 79% of mobile communication users complain about spam calls and messages. 

Almost all respondents (97%) use mobile Internet, with 77% using it daily. The most active daily users being young people aged 18-35 (87%), while it is 81% among people aged 36-59 and 63% among people over 60. The vast majority (78%) of those who use mobile Internet use 4G. 

The study also analysed Ukrainians’ satisfaction with and use of home Internet. It was found that 81% of respondents use it at home or at work, and 80% of respondents are satisfied with its quality. The most popular connection (36%) is via fibre-optic cable (FTTx connection in 12% or xPON in 5%). Some 41% of users noted that their provider ensured uninterrupted Internet service during power outages, most of all in Kyiv and in the northern regions of the country (61% and 46%, respectively). 

“The fact that on average 90% of Ukrainians are satisfied with the quality of mobile communications and mobile Internet is not just a number – it’s a symbol of our ability to withstand, act proactively, and provide critical infrastructure in the face of full-scale war,” said Denys Pozdniakov, Advisor to the Deputy Prime Minister of Ukraine for Innovation, Development of Education, Science, and Technology. 

“In the most difficult moments – under fire, in conditions of power outages – Ukrainians stay connected thanks to the coordinated work of the state, operators, and international partners. This is the result of selfless work, strategic planning, and faith that even in the dark, our networks will work. We’re proud of these results, because they testify not only to technical progress, but also to national endurance and indomitability.” 

Commenting on the survey results, Christophoros Politis, UNDP Deputy Resident Representative in Ukraine said UNDP and the Ministry of Digital Transformation are constantly working to promote inclusive and accessible digital transformation in the country. 

“It’s important not only to create new digital products, but also to ensure that all citizens have an equal opportunity to use them.” Politis said. “This study will help to understand the difficulties that arise when using mobile communications and the Internet, and therefore, to promptly solve these problems and adjust digitalisation policies to reduce the digital divide in Ukraine.” 

The survey was conducted from 1 to 11 April 2025 among Ukrainians over 18 years old using computer-assisted telephone interviews. A total of 2,004 respondents were interviewed. 

In 2024, the Kyiv International Institute of Sociology conducted a survey commissioned by UNDP and the Ministry of Digital Transformation on how Ukrainians used electronic services and the Internet. 

Media inquiries 

Yuliia Samus, UNDP Ukraine Communications Team Leader, yuliia.samus@undp.org