Analytical report “Opinions and views of Ukrainians on state electronic services in 2024”
Analytical report “Opinions and views of Ukrainians on state electronic services in 2024”
January 21, 2025
The report is based on the results of a sociological survey of Ukrainians regarding the use of state digital services and the Internet in 2024 conducted by the Kyiv International Institute of Sociology (KIIS).
The nationwide survey was carried out in September-October 2024 using computer-assisted telephone interviews (CATI) among Ukrainians aged 18 and over who lived in government-controlled territories as of 23 February 2022. A total of 2,019 interviews were conducted.
This is the fifth such survey. In this report, the results of the study are compared with those of previous UNDP-commissioned studies, which were conducted by KIIS in 2023, 2022, 2021, and 2020.
The study was conducted by KIIS at the request of the United Nations Development Programme in Ukraine, as part of the DIA Support project, which is being implemented with the financial support of Sweden, and in partnership with the Ministry of Digital Transformation of Ukraine.