LocationsFive years ago, the Ministry of Digital Transformation and UNDP, with support from Sweden, launched an international project to support digitalisation. To mark Sweden's National Day, we’re sharing the results we have achieved.
E-services, Accessibility, and Digital Literacy: How Sweden is supporting the digitalisation of Ukraine
June 5, 2026
Photo: Andrii Krepkykh / UNDP Ukraine
In 2021, the United Nations Development Programme in Ukraine, in partnership with the Ministry of Digital Transformation of Ukraine and with the support of the Government of Sweden, launched a new international project in the field of digitalisation — the DIA Support Project.
Our ultimate goal was to make government e-services accessible to all Ukrainians, regardless of their level of digital literacy, whether they have impairments or disabilities, or whether they belonged to vulnerable groups. Here are four areas in which we worked to achieve this.
Creating new accessible electronic services
Over five years, we have helped develop 74 electronic services in Diia or on other state resources, which Ukrainians have used more than 59 million times.
These include, for example, services for internally displaced persons (IDPs): registration of status, change of place of residence, and applications for preferential housing loans. The cancellation of IDP status – one of the first automated services – greatly accelerated the process.
Photo: Anton Borysiuk / UNDP Ukraine
Services for veterans include the veterans’ electronic ID card and Veteran Pro, a digital space with all services. In Diia, veterans can register their status and that of their family members, and apply for selection for the Invictus Games.
In the field of social services, a single flagship service, Basic Social Assistance, was recently launched in Diia. Now a person doesn’t need to apply separately for different types of social benefits — just one application and the amount of assistance they are entitled to will be calculated automatically.
Services for pensioners include the registration and recalculation of pensions, and the provision of OK-5 and OK-7 certificates — everything to make it easier to obtain the necessary information without having to go to the Pension Fund and stand in queues.
All electronic services in the field of adoption — from consultation to registration of candidates and deregistration — have also been digitalised.
Moreover, we also help create the Diia.Card, Schoolchild’s Package, and e-Book (ieKnyha) services, as well as services for the certification of demining operators. State registers were updated and brought to EU standards, civil status acts were digitalised, and equipment was provided to ministries so that electronic services to millions of Ukrainians remain available without interruption, even during blackouts and enemy attacks.
Increasing the digital accessibility of government products
Together with the Ministry of Digital Transformation, we have taken systemic steps that will help radically change the situation with digital accessibility in the country, make its requirements mandatory for the public sector, and bring Ukraine closer to EU standards.
Thus, in 2022, a new state standard on web accessibility came into effect, which later, by decision of the government, became mandatory for state bodies. And to make it easier for Ukrainian developers to apply web accessibility requirements, international recommendations were officially translated into Ukrainian for the first time.
We also teach web accessibility at trainings sessions, at which more than 5,000 public servants have already learned how to create accessible texts, sites, and products. And so that anyone can gain knowledge about web accessibility for free, we launched an online course on Diia.Education and developed a manual.
Photo: Andrii Krepkykh / UNDP Ukraine
In 2024, the Digital Accessibility Competence Centre at the state enterprise Diia was set up in Ukraine. This is the first centre to deal with digital accessibility at the state level, and its appearance has made all the changes made so far irreversible.
An audit of all Diia products was conducted, and now all new electronic services from the Ministry of Digital Transformation are made accessible as soon as they are launched.
We also monitor the basic accessibility of government websites annually. The good news is that its level is consistently increasing every year. However, this positive trend is still not as rapid as we would like, and it only concerns the state sector. Currently, a government bill is being considered by parliament, which, if adopted, will extend web accessibility requirements to the private sector.
Increasing digital literacy and awareness of services
Photo: Andrii Krepkykh / UNDP Ukraine
In partnership with the Ministry of Digital Transformation and the Ukrainian Library Association, we are developing a network of Digital Education Hubs that teach Ukrainians digital skills free of charge.
Over the past two years, more than 2,000 library hub coordinators and more than 42,000 visitors have completed the digital skills course across the country. Those who take the course are mostly older people, and once they complete it, they are able to pay their own utilities, order medicines, search for interesting information on the Internet, and communicate online with their relatives.
We also launched an educational course on Diia.Education about basic digital skills for older people and digital tools for librarians.
On top of that, we help our partners talk about the products they have created so that as many people as possible know about the digital tools that are available to them. For example, the communication campaign about the Schoolchild's Package had received more than 16 million enquires from the public by the end of 2025.
Supporting young women professionals and leaders in digitalisation
Meanwhile, we’re striving to help young women professionals overcome the fear of entering the field of digitalisation, while supporting young women leaders in advancing their careers. Our goal is to see more women working in technical fields and holding senior positions within public administration.
Photo: Andrii Krepkykh / UNDP Ukraine
To this end, we conducted two rounds of the Internship Programme for female students and recent graduates at the Ministry of Digital Transformation. Twenty-one participants were able to take part in real digital projects in the ministry, Diia, and the Innovation Development Fund. Three participants from the 2022 intake continued their work in digitalisation in the public sector or related international projects.
We have organised the Leadership Programme for Women in Digitalisation four times, for three consecutive years, in partnership with the CDTO Campus. Representatives of government agencies at various levels were able to deepen their specialised knowledge, acquire new “soft” skills, and expand the community of professionals to move to new professional heights. Three graduates of the programme later took up positions as deputy ministers.
Finally, we launched the first podcast dedicated to women in digitalisation — “Women Digitalisers.” On it, we talk about women leaders who create digital tools for millions, and inspire other professionals with their example.
And that’s just some of the projects we have implemented. The results obtained are not just numbers; they are tools that simplify people's lives. We are happy to see how these solutions work for citizens, helping them access necessary services quickly and conveniently.
We are grateful to our government partners — the Ministry of Digital Transformation, the Ministry of Veterans Affairs, the Ministry of Social Policy, the Ministry of Justice, the Ministry of Health, the Secretariat of the Cabinet of Ministers of Ukraine, and the regional state administrations — for our joint work. We also extend our gratitude to the Government of Sweden for its strategic support for digital transformation in Ukraine, which is enabling the implementation of solutions that facilitate seamless interaction between Ukrainians and the state.