“I became very interested in studying corruption prevention and effective tools used in international practice in greater depth,” Rinat recalls. 

During his studies, his professors instilled a vital principle in him: transparency and accountability in public authorities are the most effective ways to mitigate corruption risks. Driven to put theory into practice, Rinat decided to implement his newly acquired knowledge directly within his own department. 

“After consulting with the program directors, I proposed creating a Telegram bot that would allow citizens to access necessary information quickly and around the clock,” says Rinat. 

Today, this bot is no longer just a student project but a highly successful tool that addresses several challenges at once: 

• Mitigates corruption risks: It minimizes direct contact between department staff and citizens, eliminating opportunities for informal agreements. 

• Improves accessibility: Answers to frequently asked questions in urban planning are standardized and available 24/7. 

• Fosters a culture of integrity: Rinat has become a mentor to his younger colleagues, personally explaining the importance of professional ethics. 

For citizens, this means the ability to quickly obtain the information they need at any time of day, removing the necessity of making repeat visits to government offices. Today, many services at the Bishkek Main Department of Urban Planning and Architecture can already be accessed online, and answers to frequently asked questions are updated regularly. For public agencies, this serves as an additional tool for managing corruption risks, boosting operational efficiency, and strengthening public trust.