Kyiv, 21 May 2025 — A new online course promoting accessible communication in Ukraine's public sector has launched on the Diia.Education online education platform. Developed by the United Nations Development Programme (UNDP) in close collaboration with the Ministry of Culture and Strategic Communications and the Ministry of Digital Transformation, and with the financial support of the Government of the Republic of Korea, the initiative aims to empower civil servants to simplify government messaging.

The launch event for the new course – held during national Barrier-Free Week – brought together representatives from government institutions, civil society, media, and international partners. National Barrier-Free Week is an initiative promoted by First Lady of Ukraine Olena Zelenska aimed at making public services and information more accessible to all.

“This course is not just about improving communication – it’s about transforming how public institutions engage with people,” said Christophoros Politis, Deputy Resident Representative of UNDP in Ukraine, commenting on the course launch. “In times of crisis and recovery, plain language becomes a foundation for inclusion, accountability, and trust. By investing in clear and accessible communication, Ukraine is setting a global example of how democratic governance must work – for everyone, everywhere.”

The online course, titled “Plain Language for Complex Topics”, is composed of five concise and engaging modules. It provides practical guidance on structuring messages, avoiding jargon, and designing communication materials that are understandable to everyone – including people with disabilities, older adults, and those with limited access to education or digital tools.

“Plain language is not about simplification – it’s about respect,” said Tetiana Lomakina, Advisor - Presidential Commissioner for Barrier-Free Environment. “When government information is clear, people can act with confidence – access services, make decisions, and exercise their rights. That’s where true barrier-free access begins – when every person has access not only to physical space, but also to meaning.”

The initiative was also welcomed by Andrii Nadzhos, Deputy Minister of Culture and Strategic Communications of Ukraine for European Integration, who highlighted the importance of cross-sectoral cooperation:

“This course is a strong example of how productive cooperation between ministries, international organizations, and civil society can bring lasting change,” Nadzhos said. “Clear communication is vital for resilience, unity, and democracy. By promoting plain language, we are building a more transparent and people-centred public administration.”

As Ukraine continues to recover and transform amidst ongoing challenges, UNDP is committed to supporting inclusive public services through capacity-building, digital transformation, and people-centred governance. The plain language course now available on the Diia.Education platform is designed for broad use across government institutions and the wider public sector.

Media enquiries: Yuliia Samus, UNDP Ukraine Head of Communications; e-mail: yuliia.samus@undp.org