Citizen Satisfaction Survey with Public Services

Citizen Satisfaction Survey with Public Services

October 5, 2022

The present report assesses the level of satisfaction among the Georgian public with municipal services and outlines the findings of the fifth round of research commissioned by UNDP from 2013-2021.

The report covers the findings of the survey in thematic blocs based on the following specific municipal services such as education, social and health programs, recreation, leisure, culture, utility and road infrastructure, general assessment of the performance of municipal authorities, and citizens’ participation in the execution of local self-government.

The publication was prepared with assistance from the United Nations Development Programme (UNDP), the Swiss Agency for Development Cooperation (SDC), the Austrian Development Cooperation (ADC), and the Ministry of Regional Development and Infrastructure of Georgia.