We're here to listen. If you believe a UNDP project is having a negative social or environmental impact, you can voice your concerns through our project complaint process.

Who can submit a complaint? Anyone who may be affected by a UNDP project in Zimbabwe can submit a complaint. This includes individuals and communities potentially experiencing negative impacts. You can also have a representative submit a complaint on your behalf.

How to Submit a Complaint. To submit a complaint, you can email our project complaint office (See below for email address). Your email should include the following information:

• Your contact information
• Whether you would like to remain anonymous during the initial assessment (you cannot remain anonymous throughout the resolution process)
• The name and location of the UNDP project (if known)
• How you believe the project is negatively affecting you
• Any steps you have already taken to address the concern
• Whether you are interested in working with others to find a solution
• (If a third party is submitting the complaint) Proof that you have the community's backing

What are Eligible Complaints?

A complaint is eligible for our project complaint process if it meets the following criteria:

• It relates to a current or proposed UNDP project.
• It explains how the project has caused, or may cause, negative social, economic, or environmental impacts.
• It outlines what efforts have been made to resolve the issue beforehand, unless there are safety concerns about using existing mechanisms.

What is Not Eligible?

We cannot address the following:

• Complaints that are fraudulent or malicious.
• Complaints related to UNDP procurement or employment.
• Complaints concerning projects that are not UNDP projects, projects where UNDP is not responsible for the specific issue, or projects where UNDP's involvement has ended.
• Duplicate complaints unless there is significant new information.

Contact Us

For more information or to submit a complaint, please contact our project complaint office 

Email: stakeholder.zim@undp.org 
Call us on telephone: +263 242 33 88 36 - 44, +263 772 134068-9
Address: Block 10, Arundel Office Park, Norfolk Road, Mount Pleasant, Harare, Zimbabwe. 

(UNDP does not accept unsolicited emails for jobs and vacancies. Job applications are only accepted through our career portal available here: UNDP Careers. Regretably, any CVs and job application sent to this email addressed will be be attended to.)

Access the Ndebele version here and Shona version here