[Completed] Public Administration Reforms and Digital Transformation




October 2017 - December 2020


USD 649 370

Focus Area:

Good Governance


Ministry for Development of Information Technologies and Communications of the Republic of Uzbekistan


Goal 16: Peace, justice and strong institutions

Project Document:



Project Summary:

The Strategy for Actions on further development of Uzbekistan in 2017-2021 adopted by the Government on February 7, 2017, outlines five priority areas, including good governance, respect for the rule of law, liberalization of economy, strengthening civil society, and the implementation of balanced and constructive foreign relations. The reforms also introduced an improved dialogue mechanism between citizens and state agencies to ensure better accountability and transparency. Furthermore, the purpose of these reforms is to raise living standards of the population.

“Public Administration Reforms and Digital Transformation” is our joint project conducted with the Ministry for Development of Information Technologies and Communications of the Republic of Uzbekistan (Mininfocom)  The overall goal of the project is to provide support to the Government in implementation of its national development agenda on PAR and Digital Transformation with the aim to deliver public services with greater accountability, transparency and responsiveness to citizen’s needs and ensure better access to legal information. In a parallel, the project will assist the Government in its strategy to increase the IT outsourcing capacity with the aim to create more job opportunities and increase the quality of life and living standards of the population of Uzbekistan.

Expected Results:

Institutional support of the «Electronic Government» system development Center (e-Gov Center).

Information and analytical support for improved public administration reform.

Strengthening the capacities of Mininfocom and e-Gov Center in the area of public administration and E-government.

Improving Lex.uz legal information portal.

Designing e-services of the Uzarxiv Agency for the issuance of archival records.

Improvement of the system for collecting and analyzing the statistics of electronic services and appeals.

Implementation of a certification system for specialists in the area of e-Government.

Promoting interest in STEM (Science, Technology, Engineering, and Mathematics).

Strengthening national human and technical capacities in information technology and e-Government.

Support for the export of high-tech products and information technology services.

Project Contact Information:

Contact Person: Bunyod Avliyokulov

Email: bunyod.avliyokulov@undp.org  

Tel: (998 78) 120-34-50

Address: 4 Taras Shevchenko Street, Tashkent 100029

Publications, if any: E-Jarima: Improving road safety
See more information about the project on the transparency portal.