Effective feedback mechanism for local communities

May 11, 2023
Photo: UNDP Uzbekistan

On May 10, 2023, within the joint project of UNDP, MES and Uzhydromet, funded by the Green Climate Fund, the first introductory seminar on the newly established Grievance Redress Mechanism (GRM) was held for the population of the local communities of Bostanlyk and Parkent districts. During the seminar, participants were familiarized with the basic concepts and principles of the Grievance Redress Mechanism and the ways and channels to submit complaints and feedback.

An important step in ensuring the implementation of the GRM is raising awareness of the project-affected persons, if any, about this mechanism, as well as familiarizing them with the ways and procedures for filing complaints and suggestions. 

For this purpose, the project also plans to hold introductory seminars on the mechanisms of complaint and proposal handling for mahalla residents, representatives of women's councils, schools, kindergartens and representatives of local authorities in the project-targeted local communities in Namangan, Ferghana, Syrdarya, Jizzakh, Kashkadarya, and Samarkand regions of Uzbekistan.

Photo: UNDP Uzbekistan

The GRM opens up the possibility for individuals and communities to submit complaints and feedback directly to UNDP when they believe that a project implemented by UNDP affects or may be having an adverse impact on them, their community or the environment. 

The GRM is an integral part of the project stakeholders' engagement process. An effective GRM is built on the principles of inclusiveness, transparency, and equity, and it serves to build trust and mutual respect between the citizens and the project. The mechanism seeks to provide an accessible avenue for all parties engaged or potentially could be impacted by the project activities, including women, the elderly, and marginalized people, to make complaints and suggestions, and to strengthen their participation in social life.

Photo: UNDP Uzbekistan

The main goal of the GRM is to ensure rapid, fair and effective resolution/response of complaints related to the project's eco-social activities, using in turn, clear, transparent, and accessible by all, gender-sensitive and culturally sensitive and people-oriented procedures. 

This initiative is implemented under a joint project of the Ministry of Emergency Situations of the Republic of Uzbekistan, Uzhydromet, and UNDP "Enhancing Multi-Hazard Early Warning System to increase resilience of Uzbekistan communities to climate change-induced hazards".