LocationsProject "eGovernment for All"
Ten Cities and Municipalities Continue Their Digital Transformation
October 23, 2025
Photo: ITE Office
Belgrade, 23 October 2025 – The Director of the Office for IT and eGovernment, Prof. Dr Mihailo Jovanović, today signed a Memorandum of Cooperation with mayors and representatives of selected local governments that have joined the “eGovernment for All” initiative.
This initiative enables the municipalities of Beočin, Bela Palanka, Čačak, Despotovac, Ćuprija, Kragujevac, Niš, Pirot, Veliko Gradište, and Vranje to modernise public services and facilitate citizens’ access to electronic administrative services. Around 40 cities and municipalities applied through a public call, and the ten selected were assessed as the most prepared.
“Our goal is to increase the use of electronic services and encourage local governments to continue their digital transformation with dedication. The ‘eGovernment for All’ initiative means that citizens can complete administrative tasks in their own communities quickly, easily, and transparently – without paperwork or unnecessary visits to service counters. With these 10 local governments, we will work intensively on implementing eRegistry, ePayment, and cloud-based eSeal, using eMailbox, and increasing the number of eCitizens, while improving infrastructure for service delivery. In this way, we bring modern public administration closer to citizens, save time, reduce costs, and improve quality of life”, said Prof. Dr Mihailo Jovanović, Director of the ITE Office.
The initiative was jointly launched by the Office for IT and eGovernment, the Ministry of Public Administration and Local Self-Government, UNDP, and NALED, with the aim of making digital governance accessible to all, regardless of the size and capacity of the local government.
Snežana Paunović, Minister of Public Administration and Local Self-Government, emphasised that the “eGovernment for All” initiative is another important step towards ensuring that digital Serbia is not a privilege, but a right for all citizens. Through this programme, ten local governments will receive expert, technical and mentoring support to introduce modern electronic services, so that public services across Serbia become faster, simpler and more accessible.
The Minister highlighted that technology alone does not bring progress, but rather the people who improve public administration with their knowledge and motivation. Therefore, the Ministry’s goal is to support local governments in strengthening their capacities and building a modern, efficient and fair state – where queues, paperwork and counters are a thing of the past, and public services are available to everyone, regardless of where they live.
As part of the programme, a Digital District has been established, composed of experts and mentors who will support local governments both on-site and remotely, via phone and email. Their task is to identify the needs of cities and municipalities, conduct training, develop promotional materials and assist in implementing digital services such as eZUP, eMailbox, ePayment, eID, eRegistry, cloud-based eSignature and others. Through the Digital District, which is part of the House of eGovernment, citizens will be able to actively participate in the creation of digital services, test them and provide feedback.
“Thanks to the initiative, selected local governments will strengthen their capacities for delivering e-services, improve digital skills and enhance infrastructure, enabling more efficient administrative procedures for the benefit of citizens and businesses. The initiative is expected to increase the number of e-service users, reduce queues, ease the workload of public servants, enable efficient electronic delivery of documents and contribute to faster resolution of citizens’ requests”, said Violeta Jovanović, Executive Director of NALED.
Fabrizio Andreuzzi, Deputy Resident Representative of UNDP Serbia, stated that the ten selected cities and municipalities, by participating in this initiative, demonstrate their readiness to respond more effectively to the needs of citizens and businesses in their local communities.
“Together with our partners, UNDP will support these local governments in designing and delivering electronic services that are more efficient, transparent, and accessible to all. Such services help strengthen trust between citizens and local governments and make communities stronger, more resilient, and more inclusive. By supporting cities and municipalities across Serbia to enhance their digital capacities, we also promote more balanced regional development in the country”, Andreuzzi concluded.
Fabrizio Andreuzzi, Deputy Resident Representative of UNDP Serbia
Photo: ITE Office
