[Closed] Moldova Social Innovation Hub (MiLab) - phase I

Duration:2014 – 2018 
Budget:544,219.15 USD 
Donors:UNDP, UN Women, UK Embassy, Moldcell, Slovakia 
Beneficiaries:Direct beneficiaries are government authorities, indirect beneficiaries are citizens 
Focus Area:Effective Governance, Justice & Human Rights 
Partners:e-Government Agency, State Chancellery 
Project Document:Moldova Social Innovation Hub (MiLab) - phase I 
Final Report:Moldova Social Innovation Hub (MiLab) - phase I - Final Report 
See more information about the project on the transparency portal. 

Project Summary:

The project aims to establish a multilateral platform to engage actors from different sectors (public, private, non-profit, etc.) to seek and experiment with innovative approaches to the society’s problems. This is how Moldova Social Innovation Lab was born.

Ultimately, the Lab is working on developing solutions that have been tested on the ground and co-developed with strong involvement of beneficiaries and are ready to be scaled-up in extended environments.


The goal of the project is to establish the Lab to respond to several crucial necessities identified in the national consultation on the post-2015 development agenda, including enabling people to contribute meaningfully and practically to the development of their country and communities, and facilitation of the communication between Government and people.

Expected results:

  • Develop the capacity within the Social Innovation Lab to generate creative ideas and use innovative methods to solve identified societal problems;
  • Establish sustainable mechanisms and processes for promoting an active participation of people in the development of their country and communities;
  • Facilitate the communication between the Government, private sector and people on solving the challenges neither of them can effectively tackle alone;
  • Build partnerships with various stakeholders in view of testing and scaling-up the developed solutions.


  • Developed several pilots on public service reengineering, among which the process of receiving monthly child care benefits and home residence change;
  • Human Centered Design Methodology was included as one of the official methodologies in the national strategy for public service modernization;
  • Launched Carieramea – a career orientation resource platform to guide students through career choices;
  • Launched Imipasa mobile application and web platform – a digital tool for citizens to report violations of several consumer protection rights and aims to contribute to the effective action of national supervision and control agencies;
  • Supported the National Bureau of Statistics in the development of the methodology for calculating the Multidimensional Poverty Index;
  • Piloted the Public Service Evaluation Tool at the National House of Social Insurance and the Agency for Public Services, to allow citizens to evaluate the quality of public services;
  • Supported six countries in the Western Balkans in applying Human Centered Design for the reengineering of the public employment services.
UNDPUN WomenUK EmbassyMoldcellUNDP RBEC Catalytic Facility funded by the Government of TurkeyGovernment of SlovakiaUNDP Regional Innovation Facility
20145,000 USD      4,999.80 USD
201559,200 USD      59,127.48 USD
201659,000 USD15,000 USD12,400 USD3,900 USD54,000 USD  144,200.87 USD
201779,000 USD50,000 USD   27,900 USD21,914 USD178,814 USD
201895,000 USD     64,082 USD157,077 USD