The research analysis on satisfaction for the provision of employment services for jobseekers and employers by the Employment Agency in Kosovo  is supported by the United Nations Development Programme (UNDP) in Kosovo through the project Active Labour Market Programmes 2 for the purpose of identifying the current situation on the level of satisfaction of jobseekers and businesses that have received services by  the Kosovo Employment Agency .This research adopted quantitative and qualitative methodology. The quantitative methodology was applied using two questionnaires: one for jobseekers, surveyed to 1,022 respondents and one for businesses, surveyed to 201 business representatives. The qualitative methodology was carried out by 20 in-depth interviews with business representatives, to gain a better perspective about the cooperation of businesses and the Kosovo Employment Agency.