The project aims to enhance the capacity of Public Employment Services (PES) and Centers for Social Welfare (CSW) to provide effective and user-centered services and activation measures to jobseekers from marginalized groups in the Western Balkans.

Objectives    

• Improve models of integrated and user-centered provision of services for marginalized groups.
• Respond to labour market demand for qualified workforce and offer a package of measures and services for improved employability and employment mediation of the vulnerable groups.
   

Approach

Access to formal markets is more inclusive from policy, organizational and individual levels through:

• Labour market governance to promote the use of integrated models of tackling social and employment issues, strengthening the capacities of the PES and CSWs to implement individual case-management and accompany vulnerable job seekers on their pathway to decent employment.
• Innovation fostering inclusive labour markets to support PES and CSWs to embrace innovation in the service delivery, including using IT technologies and human-centered design thinking methodology.
• Territorial employment pacts to promote a multi-stakeholder platform approach for a social contract on employment.