Advancing public service delivery experimentations

October 29, 2021

UNDP handed over the equipment to Royal Civil Service Commission and Department of Civil Registration and Census on 26th October . The equipment will aid the experimentation of interventions aimed at improving public service delivery. Photo: UNDP Bhutan/Dechen Wangmo

Thimphu, 29 October 2021: As part of the joint “Public Service Delivery” initiative led by the Royal Civil Service Commission (RCSC), UNDP handed over IT equipment worth Nu. 3,984,314 to the RCSC and Department of Civil Registration and Census (DCRC), Ministry of Home and Cultural Affairs, this week. 

The equipment set includes network equipment and accessories, network printer, 3 laptops, Jabra speakers, Polycom studio, dbForge Studio for SQL Server (Enterprise Version) Perpetual License and 3 television sets for RCSC.  Fifteen laptops, a scanner, Public Announcement Sound System, 18 User Licence for MS Office Professional are for the DCRC. A ramp for Persons with Disabilities has also been provided to the DCRC.  

The equipment will be used for the interventions to strengthen public service delivery identified for experimentation through the joint initiative. With the DCRC, two interventions are being tested out on two services: issuance of new CID and inter-Dzongkhag census transfer.

Meanwhile, as part of the Monitoring and Assessment Framework, the RCSC is developing a Digital Service Evaluation Tool, a web-based platform that will be used to collect feedback from the citizens for the services provided by the government.

At the handing-taking over ceremony, RCSC Chairperson Karma Hamu Dorjee said the Public Service Delivery initiative came at a very opportune moment when RCSC is working towards bringing about transformative reforms in the Civil Service inspired by His Majesty, the King’s Kasho. 

The RCSC thanked UNDP for the equipment support which will be used for the interventions to strengthen public service delivery identified for experimentation through the joint initiative.

The Resident Representative of UNDP, Azusa Kubota said the partnership has been a smooth sailing and thanked the RCSC for it. “This equipment coming mid-way through the initiative will help determine if such investment in infrastructure will be catalytic in aiding public sector innovation. UNDP looks forward to taking this partnership forward as the RCSC raises its ambitions.”

The Royal Civil Service Commission, Public Service Delivery Division under the Office of the Prime Minister and Cabinet, Gross National Happiness Commission and UNDP embarked on a journey to improve public service delivery through an enhanced citizen engagement in February 2021.

Learn more about the initiative here:

Contact information: 

Ms. Dechen Wangmo, Communications Analyst, UNDP Bhutan, Mobile: +975 1734 3086, Email:

Mr. Karma Wangdi, Human Resource Officer, Royal Civil Service Commission, Mobile: +975 1765 3576, Email: