In new course on Diia.Education, experts share secrets of success for digital projects

The new educational series is designed for those who want to get involved in the digitalisation of public services on the ground – from community activists to public service workers at all levels

January 18, 2024
Illustration: Diia.Education platform

Lviv, 18 January 2024 – The Ministry of Digital Transformation of Ukraine has presented a new educational course that reveals how to develop a digital solution, taking it from an initial idea to a successful implementation. The course, called “Digitalisation in Public Sector,” is now available on the Diia.Education platform. The experts on the course provide specific instructions on what to do and who to contact to successfully create an electronic product. 

The course was developed at the initiative of the Ministry of Digital Transformation of Ukraine for the Diia.Education platform, with support from the Government of Japan, as part of the DIA Support project. The United Nations Development Programme (UNDP) in Ukraine implements the project with financial support from Sweden. 

Each of the 11 sections of the course is dedicated to an individual stage in the implementation of a digital project. In particular, the experts cover such topics as digital transformation planning, project and development team management, regulatory and legal support, service reengineering, UI/UX design, user support, and communications about a product. 

Valeriya Ionan, Deputy Minister of Digital Transformation of Ukraine for European Integration, said that regional digital transformation is one of the key priorities for the Ministry of Digital Transformation. 

Building the most convenient digital state in the world is our priority,” she said. “We see the success of CDTOs at the national and regional levels, and want to increase the number of CDTOs on the ground. That’s why they initiated the creation of an educational series that will introduce the logic of implementing and scaling digital projects. We’re happy to share the experience of Diia, which, during the four years of activity of the Ministry of Digital Transformation, has become an ecosystem of projects and is the most successful IT startup, and which today is used by almost 20 million Ukrainians.” 

The speakers of the series were key representatives from the Ministry of Digital Transformation of Ukraine, as well as experienced experts in the field of digitalisation who create state online services in Diia – services that are used by millions of Ukrainians. They are: 

  • Head of Digital Services Development at the Ministry of Digital Transformation of Ukraine Mstyslav Banik, 

  • Manager of the DIA Support project at UNDP Ukraine Volodymyr Brusilovskyi, 

  • Head of the Marketing and Communications Department of the Ministry of Digital Transformation of Ukraine Alina Tornahi, 

  • Director of the Directorate for Public Service Reengineering at the Ministry of Digital Transformation Zoriana Stetsiuk, 

  • Head of the Architectural Competence Centre at the Estonian e-Governance Academy Yurii Kopytin, 

  • Director of Software Development at the Diia state enterprise Yevhenii Horbachov, 

  • National consultant on web accessibility requirements at UNDP Ukraine, expert on digital accessibility at the enterprise of the association of citizens “Resource Center “Barrier-free Ukraine,” director at LLC “Laboratory of Digital Accessibility” Dmytro Popov, 

  • Head of Information and Reference Support Team of the Integrated Systems Support Department at the Diia state enterprise Oleksandr Prokhorovych. 

Christophoros Politis, Deputy Resident Representative at UNDP Ukraine, said the online course aims to propel digital transformation in Ukraine's regions. 

UNDP is committed to supporting the Ministry of Digital Transformation with its digitalization efforts,” he said. “However, for progress to be achieved in terms of access to services, these new tools are conditioned by digital literacy and capacity development at local and regional levels. This course will equip regional and local representatives with comprehensive knowledge and skills to drive digital reform, ultimately expanding convenient online access to government services for all Ukrainians, ensuring full inclusivity and outreach.” 

On completing the course, participants receive 0.2 ECTS (European Credit Transfer System) points.  

Media inquiries 

Yuliia Samus, UNDP Ukraine Communications Team Leader,