Kyiv, 30 September 2025 – The United Nations Development Programme (UNDP) in Ukraine, with support from the Government of Japan, handed over three mobile reception offices to the Ukrainian Parliament Commissioner for Human Rights.

These mobile reception offices will operate in areas with many internally displaced persons (IDPs), as well as at evacuation sites providing rights-based consultations to those who need them. The vans are fully equipped to deliver on-the-spot consultations and assistance. 

By ensuring direct access to consultations and assistance, the mobile offices will help people navigate challenges caused by displacement, loss of livelihoods, and uncertainty, while strengthening the ability of the national human rights institution to respond more effectively.

Masashi Nakagome, Ambassador Extraordinary and Plenipotentiary of Japan to Ukraine, underlined that the new mobile reception vehicles will enable people living in remote and hard-to-access areas to receive essential services and protection. 

“I am pleased that Japan, together with UNDP, can help realize this vision of bringing support closer to those most in need. Strengthening such capacity is vital, especially at a time when the Ombudsperson’s Office faces an unprecedented number of appeals. Japan remains committed to supporting this important mission,” stressed Ambassador Nakagome.

Dmytro Lubinets, Ukrainian Parliament Commissioner for Human Rights underscored that the support of international partners is crucial for safeguarding human rights during wartime and for reaching those who need assistance most.

“I am confident that such Mobile reception offices will become an important step in strengthening public trust and a real mechanism for ensuring people’s rights across the country. Together with our partners, we have found an effective solution — to establish mobile public reception offices,” said Dmytro Lubinets.

Auke Lootsma, UNDP in Ukraine Resident Representative, emphasised that considering the immense challenges Ukraine currently faces due to the full-scale invasion, the protection of human rights must be a high priority.

“A strong local presence of the national human rights institution is key to protecting the rights of people in remote areas, especially in communities hosting a large number of internally displaced persons," said Lootsma. "This is essential for ensuring that people feel protected during times of great uncertainty and challenge.”

The office of the Ukrainian Parliament Commissioner for Human Rights plays a critical role in protecting the rights of the most vulnerable and war-affected individuals. In 2024 alone, the office received 123,221 appeals from Ukrainians concerning various human rights issues, an increase of 28% compared to 2023.

The Mobile reception offices have been provided in terms of the project "Transformational Recovery for Human Security in Ukraine", implemented by the United Nations Development Programme (UNDP) in Ukraine and financed by the Government of Japan.

Media enquiries:

Yuliia Samus, UNDP Ukraine Head of Communications and Advocacy; e-mail: yuliia.samus@undp.org