Empowering Citizens and Communities in Public Service Delivery: Using Citizens Data to Monitor Progress on SDG16

Empowering Citizens and Communities in Public Service Delivery: Using Citizen Data to Monitor Progress on SDG16

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Empowering Citizens and Communities in Public Service Delivery: Using Citizens Data to Monitor Progress on SDG16

March 6, 2025

This policy brief provides insights into an initiative that empowers communities in public service delivery through citizen data approaches. It offers key recommendations for leveraging citizen data to improve governance monitoring and outcomes. It is aimed at policy makers interested in enhancing service delivery and exploring innovative approaches on their measurement.