UNDP Myanmar’s Stakeholder Response Mechanism 

Introduction

At UNDP Myanmar, we value feedback from stakeholders who might be adversely affected by our projects. Our Stakeholder Response Mechanism (SRM) ensures that anyone with concerns about the social and environmental performance of our projects can share their feedback. We offer various ways to communicate these concerns, depending on the project’s nature and potential impacts.

The SRM is designed to address concerns and disputes when initial engagement efforts haven’t been successful. It is inclusive, sensitive to gender and culture, and ensures fair treatment for everyone. Complaints related to sexual abuse and exploitation (SEA) are handled with utmost care, focusing on the survivor’s safety and confidentiality.   

Who can use the SRM?  

Anyone who feels they might be affected by a UNDP-supported project can request assistance from the SRM. The request should relate to an environmental or social impact of a UNDP project and explain how the project has affected or might affect them.  

How to Submit a complaint?

You may submit a complaint to the UNDP Myanmar Country Office in the following ways:

By phone

+95 95167283 (Signal, Viber, Telegram)

By post

SRM Focal Point, United Nations Development Programme, No. 6 Natmauk Road, Tamwe Township, Yangon, Myanmar

By email

srm.mm@undp.org

If you are concerned about the UNDP Country Office's ability to respond fairly or effectively, you can submit your complaint directly to UNDP Headquarters in New York at secuhotline@undp.org or through the corporate Stakeholder Response Mechanism at stakeholder.response@undp.org.

Learn more about the SMR