Page content

UNDP

Accountability

Social and Environmental Compliance Review and Stakeholder Response Mechanism

 

In June 2014 UNDP adopted mandatory Social and Environmental Standards (SES) for all of UNDP’s projects and programmes effective 1 January 2015. The objectives of the Standards are to:

 

  • Strengthen the social and environmental outcomes of UNDP projects;
  • Avoid adverse impacts to people and the environment affected by projects;
  • Minimize, mitigate, and manage adverse impacts where avoidance is not possible;
  • Strengthen UNDP and partner capacities for managing social and environmental risks; and
  • Ensure full and effective stakeholder engagement, including through a mechanism to respond to complaints from project-affected people.

 

The Standards will be underpinned by an Accountability Mechanism with two key components:

 

1. A Compliance Review

A Compliance Review to respond to claims that UNDP is not in compliance with applicable environmental and social policies

2. A Stakeholder Response Mechanism (SRM)

A Stakeholder Response Mechanism (SRM) that ensures individuals, peoples, and communities affected by projects have access to appropriate grievance resolution procedures for hearing and addressing project-related complaints and disputes.

The Social and Environmental Compliance Unit (SECU) investigates alleged non-compliance with UNDP’s Social and Environmental Standards and Screening Procedures from project-affected stakeholders and recommends measures to address findings of non-compliance.

The Stakeholder Response Mechanism helps project-affected stakeholders, UNDP’s partners (governments, NGOs, businesses) and others jointly address grievances or disputes related to the social and/or environmental impacts of UNDP-supported projects.

Affected people have a choice: They can ask SECU to pursue a compliance review examining UNDP’s compliance with UNDP social and environmental commitments, they can attempt to resolve complaints and disputes through the Stakeholder Response Mechanism or they can ask both for compliance review and for an effort to resolve their concerns­­.

Get involved - Share your feedback and receive updates on UNDP's Social and Environmental Compliance Unit and Stakeholder Response Mechanism

 

Click here

 

For specific inquiries

Social and Environmental Compliance Unit:
secuhotline@undp.org

Stakeholder Response Mechanism:
stakeholder.response@undp.org

SECU and SRM Case Registries

SECU Case Registry
Click to explore SECU's Case Registry, which includes information and relevant documents related to SECU's current and prior compliance review cases.

SRM Case Registry
Click to explore the SRM's Case Registry, which includes information and relevant documents related to SRM's current and prior problem solving cases.

Girl carrying water in Mozambique

UNDP

How to File a Request

 

You may submit requests via telephone, post, email, or social media applications. For more information on these options, please see below.

Call (costs are incurred by caller) using 001 (917) 207 4285. Skype is an affordable way to place such a call.

Submitting a Request by Post (in any language)

 

You may also mail any request or communication to:

 

Attn: SECU/SRM, OAI, UNDP
1 U.N. Plaza, 4th Floor
New York, NY USA 10017

Submitting a Request by Email (in any language)

 

Alternatively, you may submit a SECU and SRM request or communication to: project.concerns@undp.org

 

If you choose to email or mail your complaint, please note that there are no strict format or language requirements. It is helpful if the complaint includes the following information:

  • Name, address, telephone number, and other contact information.
  • Whether the Complainant(s) wish to keep their identity confidential, and if so, why.
  • Name, location, and nature of the UNDP project or programme (if known).
  • How the Complainants believe they have been, or are likely to be, adversely affected by the UNDP-supported project or programme.
  • If a third party, such as a civil society organization, is filing a complaint on behalf of an affected individual or community, the complaint should include evidence the third party is working on behalf of the individual or community.
  • Although helpful, it is not necessary to cite to specific UNDP standards or policies (such as the UNDP's Social and Environmental Standards).

 

For assistance in submitting a request via email or mail, please download this guidance form.

Please message us on WhatsApp, Viber and Signal using 001 (917) 207 4285, or through our WeChat account @SECUSRM 

Related documents

 

UNDP Social and Environmental Standards

janvier 01, 2021
Please select for:
Please select for:
Please select for:

The revised Social and Environmental Standards (SES) came into effect on 1 January 2021. The SES underpin UNDP's commitment to mainstream social and environmental sustainability in our Programmes and Projects to support sustainable development.

The SES are an integral component of UNDP’s quality assurance and risk management approach to programming. This includes our Social and Environmental Screening Procedure.

Key Elements of the UNDP's Social and Environmental Standards include: 

Part A: Programming Principles: 

  • Leave No One Behind 
  • Human Rights 
  • Gender Equality and Women's Empowerment 
  • Sustainability and Resilience 
  • Accountability 

Part B: Project-Level Standards:

  • Standard 1: Biodiversity Conservation and Sustainable Natural Resource Management
  • Standard 2: Climate Change and Disaster Risks 
  • Standard 3: Community Health, Safety and Security 
  • Standard 4: Cultural Heritage 
  • Standard 5: Displacement and Resettlement 
  • Standard 6: Indigenous Peoples
  • Standard 7: Labour and Working Conditions
  • Standard 8: Pollution Prevention and Resource Efficiency 

Part C: Social and Environmental Management System Requirements:

  • Quality Assurance and Risk Management 
  • Screening and Categorization 
  • Assessment and Management 
  • Stakeholder Engagement and Response Mechanism 
  • Access to Information 
  • Monitoring, Reporting and Compliance 
SocialandEnvironmentalStandards.PNG
SocialandEnvironmentalStandards.PNG

UNDP's Social and Environmental Screening Procedure (SESP)

janvier 01, 2021
Please select for:

Screening and categorization of projects is one of the key requirements of the Social and Environmental Standards (SES)

In this regard, the objectives of UNDP's Social and Environmental Screening Procedure (SESP) are to:

  • Integrate the SES Programming Principles in order to maximize social and environmental opportunities and benefits and strengthen social and environmental sustainability; 
  • Identify potential social and environmental risks and their significance; 
  • Determine the project's risk category (Low, Moderate, Substantial, High); and, 
  • Determine the level of social and environmental assessment and management required to address potential risks and impacts.
SEScreening.PNG
SEScreening.PNG

Stakeholder Response Mechanism

août 21, 2014
Download this Document
Downloadable asset
SRM Guidance Note r4.pdf
jeu, 04/15/2021 - 15:21
Jura Khrapunov
Download this Document
Downloadable asset
SRM Guidance Note Sp.pdf
jeu, 04/15/2021 - 15:21
Jura Khrapunov
Download this Document
Downloadable asset
SRM Guidance Note Fr r1.pdf
jeu, 04/15/2021 - 15:22
Jura Khrapunov

UNDP has recently established a corporate grievance, or dispute resolution mechanism, called the Stakeholder Response Mechanism (SRM), which will provide a supplemental, formal avenue for stakeholders to engage with UNDP. The SRM will be available to stakeholders when they believe that a UNDP project may have adverse social or environmental impacts on them; they have raised their concerns with Implementing Partners and/or with UNDP through standard channels for stakeholder consultation and engagement; and they have not been satisfied with the response.

The SRM provides a way for UNDP to address these situations systematically, predictably, expeditiously, and transparently. Through the SRM, UNDP Country Offices, Regional Bureaux and Service Centers and Headquarters collaborate in a thorough, good faith effort to resolve outstanding concerns to the satisfaction of all parties, and to document the results to ensure accountability and promote

Stakeholder-Response-Mechanism-cover.jpg
Stakeholder-Response-Mechanism-cover.jpg

SECU Investigation Guidelines

août 04, 2017
Download this Document
Downloadable asset
SECU Investigation Guidelines_4 August 2017.pdf
jeu, 04/15/2021 - 15:32
Jura Khrapunov

The purpose of the Investigation Guidelines (Guidelines) for the Social and Environmental Compliance Unit (SECU) is to:

  • Inform UNDP staff, UNDP-supported organisations, and those affected or potentially affected by UNDP-supported activities about the procedural process of SECU;
  • Provide guidance for SECU in order to ensure that investigations of alleged breaches of UNDP social and environmental policy are conducted thoroughly, objectively, and effectively.
SECU-Investigation-Guidelines-cover.jpg
SECU-Investigation-Guidelines-cover.jpg

SECU and SRM Brochure

novembre 02, 2015
Download this Document
Download this Document
Download this Document

The Social and Environmental Compliance Unit and the Stakeholder Response Mechanism's brochure includes additional information about SECU and the SRM.

The Social and Environmental Compliance Unit (SECU) investigates alleged non-compliance with UNDP’s Social and Environmental Standards and Screening Procedure from project-affected stakeholders and recommends measures to address findings of non-compliance.

The Stakeholder Response Mechanism (SRM) helps project-affected stakeholders, UNDP’s partners (governments, NGOs, businesses) and others jointly address grievances or disputes related to the social and/or environmental impacts of UNDP-supported projects.

Download the brochure to learn more.

SECU-SRM-Brochure-cover.jpg
SECU-SRM-Brochure-cover.jpg

SECU and SRM Brochure

novembre 02, 2015
Download this Document
Download this Document
Download this Document

The Social and Environmental Compliance Unit and the Stakeholder Response Mechanism's brochure includes additional information about SECU and the SRM.

The Social and Environmental Compliance Unit (SECU) investigates alleged non-compliance with UNDP’s Social and Environmental Standards and Screening Procedure from project-affected stakeholders and recommends measures to address findings of non-compliance.

The Stakeholder Response Mechanism (SRM) helps project-affected stakeholders, UNDP’s partners (governments, NGOs, businesses) and others jointly address grievances or disputes related to the social and/or environmental impacts of UNDP-supported projects.

Download the brochure to learn more.

SECU-SRM-Brochure-cover.jpg
SECU-SRM-Brochure-cover.jpg

At a glance