How Fabjona is helping bridge the digital divide

UNDP Albania

October 30, 2025

How Fabjona is helping bridge the digital divide

UNDP Albania

Author

Nora Kushti

Communications Specialist, UNDP Albania

A serious accident left Fabjona with mobility issues. Years of recovery followed. Today, she still faces physical challenges. That reality is part of her story, but it does not command it.

Fabjona is 25. She lives in Vora, Albania, a municipality of 39,000 people positioned between Tirana and Durrës. Here, a paradox exists: the local economy is booming with 1,175 private businesses, yet 51% of them struggle to find employees with the right skills.

After her accident, she faced a single, decisive choice: be defined by what happened to her or define herself by what she would do next.

She chose action.

She returned to her studies, navigating a world not built for her physical needs. She earned her degree. Then, a new opportunity emerged: YMCA Albania, with UNDP support through the LEAP UN Joint Programme, launched a digital youth empowerment project linked to improvement of long-term care services for older adults. Fabjona didn't hesitate. She joined.

This was more than a training opportunity. It was the right opportunity. The computer-based role was a perfect match for her intellect and determination, creating a space where her physical challenges were not a barrier to excellence.

Her goal was clear: guide her community through the digital world. For ten months, she served as the human bridge between the people of Vora and the e-Albania platform.

Her clients were often older adults. Technology intimidated them. Fabjona, who understands challenges intimately, was their solution. This is what she did:

She demystified complexity, breaking down digital processes into simple, manageable steps.
She replaced frustration with patience, listening and solving problems with calm determination.
She delivered results, making every completed application a citizen's victory.

"The relief on their faces was my reward," Fabjona says. "I showed them that the digital world is not a barrier. It is a tool."

Her work ethic became renowned. Her colleagues noted one defining trait: she never said, "I can't." She only asked, "How can we?"

The result was inevitable.

The Municipality of Vora offered her a full-time position. Fabjona became an official employee in the municipality structure.

This is more than a job. It's proof.

While Vora appears prosperous, its growth is hampered by a critical skills gap. Fabjona’s journey provides a direct solution. She represents a young person who acquired the precise digital skills the modern economy demands.
Her success answers a critical question: In a community with 1,175 businesses but a 51% skills shortage, what is the return on investing in human potential?

From her computer, Fabjona now helps dozens of citizens daily. She transforms their anxiety into ability, directly strengthening Vora's digital infrastructure.

This transformation was supported by the LEAP Albania programme (Lifelong Empowerment and Protection in Albania). A UN joint programme (UNDP, UNICEF, ILO) funded by the Joint SDG Fund, in partnership with the Government of Albania, LEAP is driving systemic change across six municipalities.

“Fabjona’s journey taught us three powerful lessons. First, resilience isn't a trait you're born with; it's a choice you make every day. Second, potential is everywhere, but opportunity is not—our role is to build the bridges that allow talent to cross. And finally, investing in inclusion isn't just the right thing to do; it's the smartest investment we can make, building stronger individuals and more resilient communities in the process."-says Mirjeta Ramizi Project Manager with the LEAP Albania Programme.

Fabjona is no longer "the woman who had an accident". She is the expert her community relies on. She is the architect of her own future.