Is Technology Making Us Lonelier?
By Dr. Saima Majeed | Associate Professor, Department of Psychology, Forman Christian College University
Research indicates that increased screen time correlates with higher rates of anxiety, depression and loneliness among adolescents and young people.
In an era where digital connectivity is at its peak, one of the paradoxes of modern life is the growing sense of loneliness across all age groups. Technology has reshaped human interaction in unprecedented ways. AI-driven communication tools, social media platforms and instant messaging apps make it possible to stay connected all the time and across the globe. However, these digital interactions often lack the depth and emotional richness that one receives from in-person communication. Excessive reliance on technology can create a superficial sense of connection.
Hyperconnectivity and Social Disconnection
The advent of AI has revolutionized communication platforms. Instagram, TikTok and Snapchat are embedded in young people's social lives and have introduced new challenges. Research indicates that increased screen time correlates with higher rates of anxiety, depression and loneliness among adolescents and young adults.1 There are questions about whether screen time and mental health are correlated, or if there is a cause-and-effect relationship between them? Is it those who are already socially isolated that will spend more time on social media? or is it the intense users that develop social isolation? These questions still need valid answers.
Due to social media platforms, individuals have a higher tendency to make social comparisons that leads to social exclusion and feelings of inadequacy. Social media portrays an ideal version of life which isolates people from the realities. Users for impression management present edited versions of photos, selective achievements that fail to present actual life struggles and failures that distort the true perception of reality. It can create a sense of low self-esteem in those who consider that people are leading their ideal life full of happiness, success and love. Such social comparison leads to dissonance between their actual and ideal life that gives way to loneliness, social disconnection and inadequacy. Over time, such social comparison leads to isolation and social anxiety that makes people frightened to have in-person connections.
AI-driven social interactions, such as chatbots and virtual influencers, further complicate the landscape. AI can provide companionship, but it lacks the emotional depth of human relationships. Instead of spending time having real-world connections, some young people rapidly develop attachments to virtual friends, reinforcing isolation rather than alleviating it.
Digital Divide and Emotional Isolation
The digital divide is a challenge that is faced by elderly people as well. Many older adults struggle to adapt to the rapid change of technology and this has created a sense of exclusion from digital social spaces. With families becoming more dispersed, traditional support networks have weakened and many elderly individuals rely on digital tools to stay in touch. However, difficulty in navigating these tools can leave them feeling more disconnected rather than included.
Ironically, AI-based solutions such as robotic caregivers and virtual assistants have been introduced to mitigate loneliness among the elderly. While these innovations provide some level of companionship, they cannot replace human interaction. Studies suggest that older adults who rely on digital communication rather than face-to-face interactions experience higher levels of loneliness and depressive symptoms.2
The Mental Health Consequences of Technology-Induced Loneliness
Loneliness has profound effects on mental health across all age groups. Chronic loneliness has been linked to increased risks of depression, anxiety and even physical health issues such as cardiovascular diseases. Among young people, the pressures of digital validation can exacerbate mental health struggles. For the elderly, a lack of social interaction can lead to cognitive decline and emotional distress.
AI-driven personalization in social media and online content gives rise to echo chambers that reinforce the already existing belief system. Inclusivity and diversity may be challenging to achieve in this manner, as it may limit diverse social interactions and exposure to different perspectives, thus reducing opportunities for meaningful social engagement.
Ethical and responsible use of AI can lead to positive social outcomes. For example, chatbots can be used for mental health services and virtual reality can be used to build connections to bring people together. If used mindfully, technology could be used to foster genuine connections. Digital literacy programs for young and older adults can also help mitigate the negative impacts of AI and social media. These programs can bridge the digital divide for older adults by enabling them to stay connected with family and friends. For young people, digital literacy programs can promote healthy digital habits such as taking breaks from social media, being mindful of digital content, engaging prioritizing in-person activities and cultivating offline friendships. All these activities can reduce excessive screen time and enhance real-world engagement.
1. Riehm, K. E., et al, ‘Associations Between Time Spent Using Social Media and Internalizing and Externalizing Problems Among US Youth’, JAMA psychiatry, 76(12), 2019, 1266–1273. Available at: https://doi.org/10.1001/jamapsychiatry.2019.2325
2. Balki, E., Hayes, N., & Holland, C. (2022). The Impact of Social Isolation, Loneliness, and Technology Use During the COVID-19 Pandemic on Health-Related Quality of Life: Observational Cross-sectional Study. Journal of medical Internet research, 24(10), e41536. https://doi.org/10.2196/41536.