The UNDP Social and Environmental Standards (SES) represent the organization's core commitment for social and environmental sustainability and accountability across all its programs and projects. The SES operationalize this commitment through a robust accountability system that includes project-level Grievance Redress Mechanisms (GRMs) and the corporate Stakeholder Response Mechanism (SRM). Together, these mechanisms ensure clear and accessible avenues to receive and address complaints related to actual or potential adverse environmental or social impacts from UNDP supported projects.

The UNDP Pacific Office Stakeholder Response Mechanism (SRM) mandate is to receive and resolve complaints from Pacific People affected by actual or potential environmental or social harm from UNDP-supported projects across ten Pacific Island countries (Fiji, Vanuatu, Tuvalu, Tonga, FSM, Kiribati, Nauru, Solomon Islands, Marshall Islands, and Palau), providing a solution when the project's own Grievance Redress Mechanism (GRM) or consultation process has failed to provide a satisfactory solution.

The SRM ensures that the resolution process is accessible, inclusive, gender-responsive, and culturally sensitive in line with SES Programming Principles.

You may submit requests via our telephone, post, email or social media applications as below:

By phone: +679 3312500

By post:

ATT Resident Representative’s Office 
United Nations Development Programme
Level 2, Kadavu House,
414 Victoria Parade, Suva, Fiji.

By email: registry.fj@undp.org

By social media apps: https://www.facebook.com/undp.pacific

For more details, you may also consult the Terms of Reference: UNDP Pacific Office Stakeholder Response Mechanism