e-Social

10 Years of Digital Transformation in Social Protection Delivery

 

In 2025, Montenegro celebrated 10 years of the e-Social Information System, modernising the delivery of social and child protection services and making it easier for citizens to access the support they need.

 

Explore how e-Social changes lives daily  

 

10

years of operation

€1.21

billion processed through the system

1,537,242

decisions concluded

200,000+

payments per month

Over €20

million in entitlements processed monthly

90%

of professionals say e-Social makes their work easier

 

Stories from the field

Group of professionals posing for a photo in a conference room with blue ceiling panels and a branded backdrop.
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A People-Centred Digital Solution: How e-Social Transforms Social Protection

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Behind the Scenes of Social Protection: The Power of Digital Case Management

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Click, Submit, Done: Montenegro’s Digital Leap in Maternity and Parental Leave Pay Reimbursements

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From Administration to Care: How Technology Helps Social Workers Focus on People

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Keeping Data Safe: How e-Social Protects Citizens’ Information

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The e-Social Information System is more than just a digital solution — it is the backbone of Montenegro’s social protection reform. Launched in 2012 as a flagship government project, it is implemented jointly by UNDP and the Ministry of Social Welfare, Family Care, and Demography of Montenegro.

Connect 

 

Aleksandra Višnjić, Programme Manager – aleksandra.visnjic@undp.org 

Dimitrije Jovićević, Project Associate – dimitrije.jovicevic@undp.org