On the City Day, the One Stop Shop was launched in Ungheni, established with the support of the European Union and UNDP

August 30, 2023

The Ungheni One Stop Shop was launched on Monday, 28 August and will initially provide 17 public services, with the possibility of further expansion. Located on the ground floor of the municipality's town hall, the One Stop Shop will improve access to information and increase transparency. The landscaping works, as well as the technical assistance regarding the operation of the One Stop Shop, were provided within the framework of the "EU4Moldova: Focal Regions" programme financed by the European Union and implemented by UNDP and UNICEF. The total value of the project is over €179,000, including the contribution of Ungheni City Hall.

"Ungheni City Hall, civil servants, employees have always tried to be as close as possible to the citizens, to provide the highest quality services. The arrangement of the One Stop Shop fits perfectly into this approach, which will certainly contribute to the efficiency of the institution's activity. Citizens will have greater access to information, they will benefit from much better quality services, offered in a shorter time. We are grateful to the 'EU4Moldova: Focal Regions' programme for the financial support and technical assistance provided," noted Alexandru Ambros, mayor of Ungheni.

Among the 17 services provided by Ungheni One Stop Shop are: the issuing of extracts from decisions and copies of decisions of the Municipal Council, planning certificates for design, certificates of the absence or existence of arrears to the local budget, building authorizations, enrolling children in preschool institutions, etc.

"We appreciate the digitization efforts of the Ungheni City Hall, which demonstrate its commitment to better serve the needs of citizens. With certainty, the One Stop Shop will contribute to increasing the efficiency and transparency of administrative services, as it will reduce direct contact between citizens and service providers. It will also allow citizens to obtain administrative services in a single access point and in a modern space. We believe that it is essential to support the implementation of the digital transformation strategy of the Republic of Moldova and to facilitate the country's integration into the EU's Single Digital Market. And the launch of the One Stop Shop is a concrete example of this. I am glad that the Ungheni region has committed itself to moving forward in the digitization process and citizens can already enjoy these benefits," said Jānis Mažeiks, the Ambassador of the European Union to the Republic of Moldova.

The establishment of the One Stop Shop Ungheni involved the reconstruction, renovation and modernization of the space dedicated to it. It also required the identification of customized software solutions to improve the process of managing documents processed by the local public administration, training and technical assistance, as well as the purchase of office furniture and IT equipment.

"We are confident that this One-Stop-Shop will transform the way public services are delivered, improve citizens' access to quality public services and utilities through the implementation of innovative practices and tools offered in a single access point, as well as strengthen transparency, accountability of local public authorities, and citizen participation in local governance processes," mentioned Andrea Cuzyova, UNDP Deputy Resident Representative to the Republic of Moldova.

The Ungheni One Stop Shop aims to facilitate citizens' access to quality public services and utilities, by using innovative methods for the provision of public services.

“EU4Moldova: Focal Regions” programme (2019-2024) supports smart, inclusive, and sustainable socio-economic development in Cahul and Ungheni regions, to bring a better quality of life to citizens. The programme has a total budget of €23 million, is financed by the European Union and implemented by the United Nations Development Programme (UNDP) and the United Nations Children's Fund (UNICEF).