UNDP Bangladesh is committed to ensuring that its development interventions are designed and implemented in a socially and environmentally responsible manner, in line with the 2030 Agenda for Sustainable Development. The UNDP Social and Environmental Standards (SES) provide the framework for identifying, managing and addressing potential social and environmental risks across projects, programmes and portfolios. These standards help promote accountability, transparency and consistency, while supporting stronger and more sustainable development results.

To further strengthen accountability to affected communities and stakeholders, UNDP Bangladesh has established the Stakeholder Response Mechanism (SRM). The SRM provides an accessible channel for individuals, communities or groups to raise concerns about actual or potential social and environmental harm that may arise from UNDP-supported projects in Bangladesh.

Through the SRM, UNDP seeks to support constructive engagement among affected people, project teams, government counterparts and other relevant stakeholders. The mechanism helps create space for dialogue, clarification, mediation and problem-solving, to resolve concerns in a fair, transparent and timely manner.

Submitting a Complaint

A complaint may be submitted for consideration if it:

• Relates to an ongoing or proposed UNDP-supported project in Bangladesh;

• Explains how the complainant, community or authorized representative has experienced, or may experience, adverse social, economic or environmental impacts from the project;

• Describes any steps already taken to resolve the concern, such as using the Implementing Partner’s project-level or organizational grievance mechanism, communicating with the Project Manager or project developers, or raising the matter with the Project Board.

How to Submit a Request

Complaints or requests may be submitted by email or post.

By email:

srm.bd@undp.org

By post:

United Nations Development Programme (UNDP) Bangladesh

IDB Bhaban, UN Offices, E/8-A Begum Rokeya Sarani

Dhaka 1207, Bangladesh

There is no fixed format or language requirement for submitting a complaint. However, it is helpful if the request includes the following information:

• Name, address, telephone number and other contact details of the complainant;

• Whether the complainant wishes to keep their identity confidential, and the reason for the request;

• Name, location and nature of the UNDP-supported project or programme, if known;

• A brief description of how the complainant believes they have been, or are likely to be, adversely affected;

• Where a third party, such as a civil society organization, submits a complaint on behalf of an affected person or community, evidence that the third party is authorized to act on their behalf.

Complainants do not need to refer to specific UNDP standards or policies, such as the UNDP Social and Environmental Standards, for their complaint to be considered.

If an individual or community has concerns about the ability of the UNDP Bangladesh Country Office to respond fairly and effectively, they may submit the request directly to the Stakeholder Response Mechanism at UNDP Headquarters in New York. For more information, please visit the UNDP Stakeholder Resp