The Independent Complaints Commission (ICC) has launched its 2025–2029 Strategic Plan alongside a new Online Citizen Engagement Platform, aimed at improving how police misconduct complaints are handled in Malawi. The launch event, held on 4 June 2025 in Lilongwe, brought together government officials, development partners, and civil society organisations.

The ICC, established under the Police Act, serves as an independent body for receiving and investigating public complaints against the Malawi Police Service. The newly launched Strategic Plan sets out the Commission’s priorities over the next five years, focusing on institutional strengthening, digital transformation, and improved public access to its services.

Alongside the strategy, the new online platform will allow citizens to file complaints, follow up on cases, and receive updates, making the complaints process more transparent and accessible.

“The launch of the ICC’s Strategic Plan is a testament to the Commission’s dedication to fulfilling its mandate effectively and efficiently,” said Mr. Challa Getachew, UNDP Deputy Resident Representative. “This plan outlines a clear roadmap for addressing police misconduct, enhancing oversight mechanisms, and fostering a culture of accountability within the police.”

Hon. Ezekiel Peter Ching’oma, Minister of Homeland Security, added: “The ICC is not just a mechanism for complaints—it is a symbol of hope for a change in policing styles and attitudes, a shield for the vulnerable, and a voice for the voiceless.”

UNDP, together with the U.S. Government, has supported the ICC with more than USD 1 million in funding. This investment has gone into staff training, equipment, digital infrastructure, and outreach activities to raise public awareness about the Commission’s role.

The platform includes a case management system designed to streamline investigations, improve data management, and reduce backlogs.

The Strategic Plan is aligned with national and regional governance frameworks, including Malawi 2063 and the African Charter on Human and Peoples’ Rights.

UNDP Malawi continues to support institutions like the ICC that are working to strengthen the rule of law and deliver fair, effective public services.