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Grievance Redress Mechanism (GRM)
Grievance Redress Mechanism (GRM)
Project: Building Resilient Communities, Wetland Ecosystems and Associated Catchments in Uganda
Supported by: Green Climate Fund (GCF), Ministry of Water and Environment (MWE), and the United Nations Development Programme (UNDP)
The GRM aims to identify, address, and resolve grievances related to the GCF-funded wetlands project. It promotes community participation, prevents conflict, and supports the delivery of inclusive, fair, and environmentally responsible outcomes.
Any individual, group, or community who believes they have been or could be adversely affected by the project may submit a complaint.
Note: If submitting on behalf of others, written authorization is required.
Grievances may relate to:
- Environmental concerns
- Health and safety risks
- Livelihood impacts
- Stakeholder consultation issues
- Other project-related matters
Not all complaints should be handled through a GRM. For example, grievances that allege corruption, coercion, or major and systematic violations of rights and/or policies, are normally referred to organizational accountability mechanisms or administrative or judicial bodies for formal investigation, rather than to GRMs, which are designed for collaborative problem solving.
You can submit a complaint through any of the following channels:
Village, Sub-County, District Offices or UNDP Uganda office
- Local GRM Committees are set up at each level.
- Contact your local Sub-County or District GRM focal point.]
Ministry of Water and Environment (MWE)
📞 Toll-Free Hotline: 0800 203 655
📬 Mail: P.O. Box 20026, Kampala, Uganda
🌐 Online: Log a Complaint
UNDP Uganda Stakeholder Response Mechanism (SRM)
📧 Email: srm.ug@undp.org
📞 Phone: +256 417 112 100
📬 Mail: P.O. Box 7184, Kampala, Uganda
Include the following:
- Your name and contact details (unless anonymity is requested)
- Description of the issue
- Actions already taken (if any)
- Specific remedy or resolution you are seeking
Grievances are addressed through four levels:
- Village-level Committee
- Sub-County GRM Committee
- District GRM Committee
- National-level GRM (MWE and UNDP)
Note: Unresolved issues at one level escalate to the next level.
- Receive the grievance
- Acknowledge receipt (within 7 days)
- Record and categorize the issue
- Verify the grievance
- Resolve the matter
- Provide feedback to the complainant within 21 to 60 days
Note: Stakeholders receive progress updates every 30 days until the issue is resolved.
Each level has a designated committee responsible for timely case management. Regular reporting and escalation procedures help ensure no grievance is left unaddressed.
Yes. Complainants may request that their identity be kept confidential during the grievance process. Only those directly involved will access personal information.
- Faster and fairer resolution of complaints
- Reduced community conflict
- Stronger project ownership
- Greater project transparency and accountability
- Participation in village and local grievance committees
- Active submission of complaints or concerns
- Involvement in dialogue and resolution processes
- Capacity-building and awareness efforts at local levels
Project GRM is not intended to replace the judiciary or other forms of legal recourse.
GRMs are intended to complement, not replace, formal legal channels for managing grievances.