Open Source Programme Offices (OSPOs): Greater collaboration for more sustainable impact

February 12, 2025
Photo: UNDP Zimbabwe

Authors: Ben Bertelsen, Michael Downey, and Gregory Smith

 

Governments are increasingly dependent on digital technologies, yet people with the necessary digital skills in the halls of public administration tend to be few and far between. Bureaucratic inertia, convoluted systems, and troves of unstructured data often hinder progress, while an (over)reliance on private vendors leaves many governments locked into costly and rigid arrangements. This challenge is particularly stark in developing countries.

Gartner Research estimated that in 2024 governments’ spending on technology would amount to over $800 billion, but nearly 90 percent of this is concentrated in richer economies serving just 2.5 billion people. The remaining 5.5 billion would be spread across 160 other countries to achieve digital transformation with a fraction of the resources. Doing more with less demands innovation, collaboration, more local capacity and a shift to digital systems that can be re-used rather than endlessly reinvented.

Today, the open-source movement —once confined to hobbyist programmers— is reshaping how some countries approach digital transformation. Open-source technologies offer governments a powerful tool to increase transparency, collaboration and avoid private sector dependency (also known as vendor lock-in). By providing the source code, open-source solutions let governments peek under the hood of their digital systems. This gives them more ownership, greater control and adaptability—and, in turn, enhances national development pathways.  

Committed to expanding choices for countries, UNDP has embedded open source both into its organizational strategy and country guidance. UNDP is also part of the United Nations’ internal and emerging open-source community and is developing proprietary open-source solutions and digital public goods (DPGs). However, in some domains, high-quality open-source solutions are scarce, and in other contexts, proprietary software is equally, if not more, suitable.  

Open source is part of the digital toolbox that exists across several public and private organizations. However, an underlying challenge for many governments is that knowing how to use it—and how to collaborate with open-source communities—requires expertise that many government institutions lack. With these challenges becoming even more evident among countries just starting their digital transformation journeys, UNDP recognizes the need to get to the next phase of the open-source movement, particularly focused on institutionalizing open practices and know-how within governments to improve and sustain public service delivery.
 

Scaling the next frontier: Open Source Programme Offices (OSPOs) 

In December 2024, UNDP, together with the International Telecommunication Union (ITU) and with support from the European Union, launched an ambitious pilot in Trinidad and Tobago to establish the country’s first OSPO. An OSPO is a unit or team located within an organization that facilitates the use and sharing of open-source software. OSPOs are designed to help institutions adopt open-source tools, manage software licensing and build the digital skills needed to work with open-source software systems and digital communities. The Trinidad and Tobago OSPO is hosted in collaboration with the Ministry of Digital Transformation and the University of the West Indies St. Augustine Campus (UWI-STA), and will serve as a hub for open-source expertise. Over two years, a dedicated team of experts will work to bridge gaps in digital capacity while fostering a growing network of global and local support. 

OSPOs are already a fixture in the private sector. Over 30 percent of Fortune 100 companies have this type of tech hub in-house. These units help to streamline collaboration, cut costs by encouraging internally built solutions and resource-sharing and provide the necessary expertise to navigate open ecosystems. The European Commission, along with several universities in the United States and France, are just some examples of public institutions that have established OSPOs. UNDP and development banks are now exploring how to bring this model to developing economies.  

Institutionalizing technology know-how into government is not a new concept. Previous efforts, such as creating national digital units (DGUs) and embedding digital expertise within governments demonstrate approaches along similar lines. Bangladesh, Rwanda, Singapore and others have long relied on dedicated technology units to drive digital transformation. In many ways, OSPOs follow the same model but have a particular emphasis on collaboration and openness, because digital foundations and digital government need to drive horizontal integrations and overcome challenges of siloed systems. 

 

A person holds papers while standing near a table, with another person in a blue shirt nearby.

Photo: Ministry of Digital Transformation Republic of Trinidad and Tobago


OSPOs role in digital public infrastructure (DPI) movement

DPI is an approach to designing, implementing and governing a set of foundational digital systems central to key functions in modern society, such as verifying identities, seamlessly transferring money and sharing information efficiently and securely. The value of DPI is not in these foundational systems themselves but its ability to catalyse wholly new digital services and innovation that transform how societies function. A digital ID system, for example, might serve as the backbone for social benefits, voter registration and mobile banking innovation.  

The ability to innovate on top of a shared digital infrastructure relies on open standards, and fully or partly open systems within the DPI approach. This openness is what allows for an ecosystem of innovators, businesses and entrepreneurial government offices to create new digital services in an equitable manner.  

Deploying OSPOs in context of DPI-led development can brings two unique benefits:  

  1. An OSPO can act as an intermediator–a connecting bridge–between government agencies and local (even global) digital communities. This makes it easier for governments to tap into the knowledge and support of digital communities, including the dynamic digital public goods (DPG) and DPI community.
  2. Because OSPOs are housed within the organization they seek to serve, they can quickly become part of the existing institutional architecture and can more easily build the necessary trust. For example, in the case of governments, OSPOs are often hosted within a Ministry of Technology or Agency of Public Digitalization. An OSPO is not a ‘new entity’ pushed from outside. For DPI, which tends to be more politically sensitive given its relevance to data-sharing and identity, this embeddedness is particularly relevant.
     

Exploring the potential for scaling OSPOs to new countries in 2025

The OSPO pilot in Trinidad and Tobago marks the beginning of an exciting journey for DPI and open-source collaboration. Over the next two years, the partnership between the Ministry of Digital Transformation, the University of the West Indies, and UNDP will take shape, leveraging the strengths of government leadership, academic innovation and development expertise. This partnership will serve as a model for how open-source practices can address capacity gaps, strengthen digital ecosystems and support inclusive digital transformation.

Looking ahead, UNDP is planning readiness assessments in several countries to explore the potential for scaling OSPOs. This will help identify where strengthening capacity in open source can have the greatest impact, advance DPI and accelerate inclusive and economic growth.  

Stay tuned for updates as the OSEE initiative continues to bridge inclusive digitalization and catalyse local innovation.

 

The authors would like to thank Dwayne Carruthers (Digital Transformation Communications and Advocacy Manager) and Romilly Golding (Communications Expert) from UNDP’s Chief Digital Office for their editorial direction. 

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