UNDP Seoul Policy Centre (USPC) and UNDP Indonesia convened a webinar aimed at learning from Korea’s best practices of developing a monitoring and evaluation (M&E) framework for hospital-based integrated service centers for Gender-based Violence (GBV) Victims. The webinar, held on 22 December 2021, brought together the Indonesian health sector as well as other government and UN officials to discuss the M&E framework for integrated service centres for GBV survivors at regional hospitals in Jakarta, Indonesia, based on the equivalent example from Korea’s Sunflower Centers.
Dr. Widyastuti, MM, Head of Health Agency of Jakarta, and Mr. Syamsul Tarigan, Senior Technical Advisor of UNDP Indonesia, both highlighted the benefit of learning from the Sunflower Centers in the Republic of Korea and reiterate the importance of exchanging knowledge to incrementally build effective monitoring tools. “M&E is very important to ensure that the service centres meet the standards and criteria to deliver meaningful support,” stated Mr. Tarigan.
Dr. Mi-Jeong Lee, Senior Researcher at the Korean Women's Development Institute (KWDI), elaborated on Korea’s experience of overcoming the challenges of building a monitoring instrument, and acknowledged the limitations of the current Sunflower Center monitoring tool. She emphasized that systematic follow-up can only be ensured with sufficient financial and human resources and that appropriate compensation is key to retaining staff. She further echoed the importance of a participatory process to develop evaluation indicators to allow for staff to fully comprehend the purpose and methodology of the M&E framework.
Appreciating the honest exchange of experiences, Ms. Ahjung Lee, Policy Specialist of USPC, highlighted that one of the positive features of Korea’s evaluation methodology is its solid and clear legal basis which ensures a consistent and periodic M&E process, as well as stressing the importance of an appropriate incentive mechanism to motivate staff and ensure quality of service.
Mr. Won Jang, SGBV Programme Consultant at USPC, mentioned that finding a balance between qualitative and quantitative indicators was crucial. While qualitative indicators require more budget and time, they deliver more nuanced responses; quantitative indicators, on the other hand, allow for clear comparative analysis.
The webinar concluded with Indonesian participants reaffirming their commitment to finalize the country’s M&E mechanism through continued sharing of knowledge and insights in the near future.