The Reflections series synthesizes lessons from past evaluations to support organizational learning about what works and what doesn't. This paper examines past evaluations to provide five lessons from UNDP support to e-governance:

1. E-governance solutions can enhance interoperability and the efficiency of public service delivery and promote service continuity, as evidenced during the COVID-19 pandemic.
2. Making digital public services accessible and inclusive for vulnerable and underserved populations requires targeted interventions adapted to their specific needs and capacities.
3. One-stop-shops, combining digital technology with a human/physical interface, can reduce time and costs, and reinforce localized public service delivery in rural and remote areas.
4. Transforming public administration requires both modernization and reform, where the introduction of technology and capacity is accompanied by updated regulations and changes in the work culture.
5. Digital tools can promote open government initiatives and facilitate citizen participation in decision-making processes.