The following research was undertaken to inform the metadata development for global indicator “SDG 16.6.2: Proportion of population satisfied with their last experience of public services” which focuses on three public service delivery areas, namely health, education and administrative services. The task was to draw from relevant accessible datasets, in this case from the Afrobarometer and the European Quality of Life Survey, and on the basis of statistical analysis, to determine the main ‘drivers’ of overall satisfaction (e.g. geographic proximity, affordability, courtesy, etc.) in two of the service areas for which data is readily available – health and education. Furthermore, on the basis of this empirical analysis, the research also makes recommendations for the final set of questions on health and education services that should be used to report on 16.6.2.