UNDP Around the world

Social and Environmental Compliance Review

Responding to Concerns Relating to UNDP Social and Environmental Commitments

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SECU logo

UNDP established the Social and Environmental Compliance Unit (SECU) to ensure accountability to individuals and communities. SECU responds to complaints that UNDP may not be meeting its social and environmental commitments.

Policy Basis

Starting on 1 January 2015, SECU ensures compliance with the following commitments:

The compliance review process for pre-2015 projects for which UNDP has committed to provide compliance review will apply to commitments reflected in the project document, and, for projects supported by the Forest Carbon Partnership Facility (FCPF), the Common Approach to Environmental and Social Safeguards for Multiple Delivery Partners.

Who May File a Complaint?

Any person or community who believes the environment or their wellbeing may be affected by a UNDP-supported project or programme may file a complaint. A representative, such as a civil society organization, may also file a complaint on behalf of affected communities. People who file complaints may request that SECU protect their names and identities.

How Does Compliance Review Work?

SECU assesses each complaint in an independent, impartial, and transparent manner, following a specific procedure for every case:

  • First, SECU determines if the complaint can be accepted by asking the following questions: Does it relate to a project or programme that is receiving financial or other support from UNDP? Is it submitted by, or on behalf of, people affected by the activity? Does it raise issues relating to compliance with UNDP’s social and environmental commitments?
  • SECU will then investigate whether UNDP is meeting its social and environmental commitments, and recommend measures UNDP can take to meet commitments that have not been met. A report with this information will be provided to project-affected stakeholders and made public.

How to File a Request

Please submit all SECU and SRM Requests via the online webform here.

You may also call a multi-lingual hotline at 001-844-595-5206, or toll-free from your country using two-stage dialing. See the list of access codes on AT&T’s website.  First, dial the Access Code. Wait for the automated message. Then dial (844) 595-5206.

Alternatively, if you choose to email or mail your complaint, please note that there are no strict format or language requirements. It is helpful if the complaint includes the following information:

  • Name, address, telephone number, and other contact information.
  • Whether the Complainant(s) wish to keep their identity confidential, and if so, why.
  • Name, location, and nature of the UNDP project or programme (if known).
  • How the Complainants believe they have been, or are likely to be, adversely affected by the UNDP-supported project or programme.
  • If a third party, such as a civil society organization, is filing a complaint on behalf of an affected individual or community, the complaint should include evidence the third party is working on behalf of the individual or community.
  • Although helpful, it is not necessary to cite to specific UNDP standards or policies (such as the UNDP's Social and Environmental Standards).

To assist you in your complaint submission via email or mail, you may download and attach this form. Email your complaints to project.concerns@undp.org or mail them to: 

1 U.N. Plaza, 4th Floor
New York, NY USA 10017