Procurement

Protest procedures

In the event that you believe that you have not been fairly treated, we will do justice to your complaint if we perceive your case as substantive.  Our vendor protest procedure is intended to afford an opportunity to appeal to persons or firms not awarded a purchase order or contract in a competitive procurement process. It is not available to non-responsive or non-timely proposers/bidders or when all proposals/bids are rejected.

An unsuccessful proposer/bidder, as defined above, believing that a purchase order or contract awarded to another proposer/bidder should legally have been awarded to such unsuccessful proposer/bidder may appeal such award in writing not later than 10 working days after the date of purchase order or contract award by UNDP. Any offeror who is aggrieved in connection with the award of a contract may file a protest with the Business Unit (i.e., Resident Representative, Head of the Business Unit). To be complete, protests must contain the following information:

• The protestor’s name, address, telephone number and fax number;
• The solicitation or contract number, name of contracting office and the procurement officer;
• A detailed statement of all factual and legal grounds for protests, and an explanation of how the protester was prejudiced;
• Copies of relevant documents supporting protester’s statement;
• Statement as to form of relief;
• All information establishing that the protestor is an interested party for the purpose of filing a protest; and
• All information establishing the timeliness of the protest.

Any incomplete protest received by UNDP will not be entertained.

Contract Disputes

Please be advised that all communication related to contract disputes should always be directed to the respective business unit in the field. The first contact is the project manager or procurement focal point.
For matters that cannot be resolved, the resident representative or resident coordinator (RR/RC) may be contacted. If the dispute is not to be resolved, you may refer the protest to the Director of the Procurement Support Office (PSO) in New York.