Public Service Innovation Lab
Governments around the world are looking for innovative solutions that enhance the design and delivery of public services. They are reaching out to the private sector and citizens, to become partners in solving key social challenges.
Recognising this new push for co-design and co-production the UNDP Global Centre for Public Service Excellence partnered with Social Innovation Camp Asia to explore social innovation as an approach for improving the reach, access and quality of public services. These could be in the form of a mobile phone application, a social enterprise or a platform for co-creation of public policy. Innovations could address demand side issues (tools for citizens), support the supply side (tools for public servants) or even bridge the gap between the two and allow each to leverage their full potential.
From September to November 2013, a series of social innovation camps was held across Southeast Asia – in Bangkok, Cebu, Hong Kong, Jakarta, Kuala Lumpur, Manila, Seoul, and Singapore. These camps provided a stage for various stakeholders, designers, programmers and citizens at large to re:think and re:create public services and create prototypes for innovative solutions.
The series culminated in a Regional Summit (Singapore, Nov 29 – Dec 1) where more than 50 participats from 13 teams met to exchange ideas and receive mentoring support. In the closing ceremony mentors and potential sponsors/ investors saw their pitches and provided their feedback. This video gives you a glimpse into what happened at the Regional Summit.
The 2013 Public Service Innovation Lab was an effort of the UNDP Global Centre for Public Excellence (GCPSE) to bring social innovation and design-thinking to the attention of policy and decision makers engaged in public service reform.
The Social Innovation Camp series was followed by an international Consultation on the Co-Design of Public Policy and Services to take stock of efforts by Governments and NGOs accross the globe in integrating these concepts in public service innovation. GCPSE released two discussion papers at the event:
- The Vice-President of #Myanmar, U Myint Swe, opened the very well organised Consultative Workshop on Civil Service Reform Strategic Action Plan (http://bit.ly/2bQgOVe) by emphasising that the #CivilService is the key to the country’s transformation. He noted that it was essential to meet the high expectations of the people by addressing the 3 ‘S’s of Structure, Systems and Strategy. But the biggest challenge was how to change the mind-set of public officials – to become more responsive and accountable. The Chairman of the Union Civil Service Board noted that this was the first ever national consultation on civil service reform. 5 key aspects that needed to be addressed were: i) the Vision; ii) Professionalism; iii) Incentives; iv) Resourcing; and v) the Strategic Action Plan. Emma Morley, speaking on behalf of UNDP Myanmar, reported on the results of the joint Survey on ethics and motivation in Myanmar’s civil service carried out jointly by UNDP and the UCSB. It showed how important it was to invest in the morale and motivation of civil servants in order to achieve the SDGs. Fairness in recruitment, postings and promotions must be visible to tackle bribery and corruption, and ensure officials were not demotivated. Ryan Orange, former deputy State Services Commissioner in New Zealand pointed out that prioritisation of reform was essential, and the civil service must focus on restoring the trust of the public. The attention being paid to ‘new public passion’ (see http://bit.ly/PublicPassion) in Myanmar was absolutely right – reform works when it directs public officials’ passion about promoting progress. So, what can Myanmar do to improve the civil service to help achieve the SDGS? Myanmar can invest in the #motivation and #morale of its civil servants, to ensure they are in a strong position to deliver on Myanmar’s SDG commitments. Our recent research from countries around the world shows that the morale and motivation of public servants is important to the achievement of development goals; we can see that the skills, knowledge and attitudes of civil servants are critical to the successful delivery of services, reduction in unethical behaviour, and implementation of important government policies. Enhancing the motivation and performance of Myanmar’s civil service will be critical for the achievement of the #SDGs. 25 August AT 02:31 AM
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