How We Work

Platform established for citizens to voice opinions on quality of public service delivery
In Bangladesh, public participation to uphold government accountability is being built through new mechanisms for feedback on public services. The project Qos Reporting by Beneficiaries has mobilized communities in three localities to report on the quality of public services through a web portal, including through the use of mobile phones. The project has engaged over 7,200 stakeholders, including local citizens, journalists, civil society and service providers primarily in Barisal, Panchagarh, Rajshahi and 10 other districts inBangladesh. Public officials have agreed to systematically respond to citizen reports on gaps in services; citizen groups have formed to monitor progress. Similar systems are now being set up in six other locations in the country and are expected to eventually serve additional functions, such as to monitor elections, and collect and disseminate information on natural disasters.


Implementation of an enhanced policing strategy to improve crime prevention
In Mauritius, the project From Police Force to Police Service: Supporting the Transition through Strategic Planning and Organizational Change Management assisted in the formulation of the National Policing Strategic Framework. A comprehensive road map, it covers fundamentals such as strategic planning capabilities, improved community police work and greater public accountability. A Police Reform and Strategic Planning Unit was subsequently set up to implement the framework. By early 2011, reforms were well underway, including steps to strengthen investigative capacities, upgrade human resources management and design local crime prevention strategies.

Top rankings for sub-national governments piloting transparency measures in Colombia
Significant results have stemmed from anti-corruption efforts with sub-national governments in Colombia, under the project Transparency in Public Administration at a Territorial Level. In the district of Cartagena and the department of Santander, local officials developed a diagnostic tool to measure transparency, and instituted monthly monitoring and analyses. Under a Transparency Pact signed with the national government, Cartagena and Santander were subsequently able to fulfill 95 percent of agreed commitments. Transparency committees were formed as sites for dialogue between public officials and civil society groups. By the end of 2010, Cartagena and Santander were in the top rankings in a transparency index prepared by Transparency Colombia.


First bi-communal media partnership in Cyprus
The DGTTF supported project Cyprus Community Media Centre, has allowed a consortium of 30 civil society groups from both sides of a long standing communal divide to explore the contributions media can make to peacebuilding. A mapping exercise analysed a complex media landscape, assessing differences between public and private media in the Turkish and Greek Cypriot communities, and probing how media outlets make decisions that diminish or reinforce communal tensions. One early initiative brought together a Turkish Cypriot radio station and a Greek Cypriot radio station in the first bicommunal media partnership — a mobile broadcasting unit administered by both stations. ATurkish Cypriot broadcaster has debuted a programme dedicated to civil society and extensive media coverage of the project has advanced public debate on the role of the media in conflict and peace.

Shift to issue-based political party platforms with focus on MDGs
A DGTTF-assisted project in Lesotho, Political Party Strengthening for Achievement of the MDGs, helped persuade all 22 political parties, during a sensitive electoral season, to move away from traditional personality-focused campaigns, by integrating Millennium Development Goals (MDG) commitments into party manifestos. Training on the MDGs has been received and perceived as a neutral offering, and became a well-attended opportunity for party members to learn about the goals. Parties are now considering how they can position MDG-related development priorities in their platforms, in preparation for the 2011 and 2012 elections. Project outreach to media houses has assisted parties in debating MDG issues with live audiences.

Support to local economic development options with focus on women’s initiatives
Governance institutions at both the central and local levels need to be equipped to work together on fostering sustainable local economic development, as one of the most fundamental conditions for achieving the MDGs. This was the objective of a DGTTF-funded initiative in the occupied Palestinian Territory, Promoting Local Economic Development. The project is working with the Ministry of Local Government in reviewing overarching policy options to revive local economies and involve the private sector in service delivery. It also assists local governments in defining specific ways to bolster economic development in the face of widespread poverty and high unemployment. Partnerships with Nablus Municipality and the Center for Women’s Affairs have resulted in support to women’s economic empowerment.

DGTTF Annual Reports
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DGTTF Project Assessments
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The assessments below cover 2006-2009 DGTTF projects across several democratic governance thematic areas as follows:

e-Governance for Public Administration Reform: Cape Verde and Niger 

Anti Corruption: Mali

Citizen Security: Nicaragua and Uruguay

Local Governance and Decentralisation: FYR Macedonia; Tajikistan; and Ukraine

Governance Assessments: China, Montenegro, and Paraguay

DGTTF Evaluation