Evidence Hub

Armenia established its first National Disaster Observatory for the systematic collection, analysis and interpretation of disaster data. (Photo: UNDP Armenia)

Working with leading think-tanks, universities and practitioners, the Centre explores trends and innovation in public service and brings to light new knowledge relevant to countries at the development frontline.

UNDP works in close partnership with Governments, making public service an essential part of all our activities and key in achieving our objectives. The Global Centre for Public Service Excellence (GCPSE) needs to both enrich the wide-ranging development debate and at the same time focus on core issues to offer a cohesive theory of change.

Building an effective interface between the administrative, political and societal spheres is only possible when trust and accountability permeate this space.  Drivers of integrity and service orientation will then propel public service towards excellence.

Achieving “excellence” in public service requires effective political economy dynamics, a strong sense of purpose, a clear vision and pragmatic flexibility. These four essential determinants are fundamental to successful sustained development and are the cornerstones of the GCPSE agenda as a catalyst of change:

  • Cooperation between political and administrative leadership;
  • Motivation of public service officials;
  • Adaptive Governance - long-term planning, foresight & complexity;
  • Innovation in Public Service.

Recent Initiatives

A series of Discussion Papers have been produced to inform the events of the Centre and to build up evidence on what works in Public Service. The following papers are available in short and long versions: 

Horizon Scanning papers: In an effort to scope out global trends, challenges and opportunities in the public service and public administration reform, an eminent academic and a well-respected senior civil servant were asked to write horizon scanning papers. The papers informed the deliberations at the Centre’s first Public Service Dialogue, organised on 5th March 2013 at Singapore.

e-Discussions: The Centre regularly organises online discussions on its knowledge sharing platform, engaging experts, practitioners and policy makers in a global dialogue on “what really works” (and doesn’t work) in reforming public service.

Our Partners

The Centre draws on UNDP’s global network of: country offices, policy advisers and partnerships with governments, civil society, the private sector and academia. It also involves other UNDP global centres that focus on themes such as governance, sustainable development, and private sector development.  



Featured Publications
Notes on Public Service Excellence - Issue 1

From New Public Management to New Public Passion - Restoring the intrinsic motivation of public officials.

Public Service Management and the Post-2015 Agenda

This paper identifies some of the major issues that will confront public services across the globe but most particularly in developing countries, identifying emerging organizational challenges that policy makers and public service leaders must address.

Public Service Reforms - Trends, Challenges and Opportunities

Public service delivery has acquired new dimensions as governments need to respond not only to changes in the global environment but also to the demands of an active citizenry.

In Focus

See how capacity development efforts are changing lives in Timor-Leste.