28 Oct 2014
Alex Oprunenco, Cristina Lisii and Alexandru Cocirta
Police officers and community members discuss the design of the new space. Photo: UNDP in Moldova.
In June this year we launched our Innovation Facility with generous support from the Government of Denmark. The initiatives we fund involve end users as designers of solutions which are put directly to the test in various countries across the world. For example, in Chișinău, Moldova’s capital, the renovation of a dilapidated Soviet-era police station was done differently - involving the community throughout the process. Our office in Moldova, partnering with the municipal police, FutureGov and Studio TILT, quickly realized that changing the dynamics of a space involved more than just constructing a room and moving around some furniture. They considered questions such as: Can we create a space that makes the police more efficient, accessible, and trustworthy? What about the community? Can we make them feel happier, helpful, and more secure? Here’s how they did it Day 1: Understanding the needs The first day was critical to change the police officers’ perception. We spent it learning about their daily issues, observing the constraints of the physical environment, and looking for possibilities for improvement. Day 2: Bringing in the community members We went to local markets and the police station to get the citizens’ point of view: their perceptions of the police and