12 Jun 2014
Max Everest-Phillips, Director, Global Centre for Public Service Excellence
Armenia established its first National Disaster Observatory for the systematic collection, analysis and interpretation of disaster data. Photo: UNDP Armenia
UNDP Administrator Helen Clark really did the organization proud during her visit to Singapore recently. She clearly and crisply outlined to the World Cities Summit why the work of the Global Centre for Public Service Excellence (GCPSE) matters.
So what’s our message? It is this: If there is still anyone who is searching for simple blueprints, handy toolkits, easy answers or quick fixes to the challenges public service faces everywhere, forget it. It’s just too complex.
But don’t give up just yet! We might know a few other things, too.
First, we know that if your top politicians and top officials don’t collaborate, nothing is going to happen. So sort that out.
Second, before you start on about how the public service has to do this or that, ask yourself, why are they going to bother? What’s in it for them? Are they strongly motivated?
Recall, too, that public service is much more than just “delivery.” The legitimacy on which government depends is in no small measure the outcome of trust in public service. So public administration has a profound importance. Citizens' perceptions of ethics in public service shape satisfaction with services, trust in governmental institutions, and citizens' attitudes to politics …