Mitigating the impact of the Syrian refugee crisis on Jordanian vulnerable host communities


Host Communities

The deterioration of the security and humanitarian situation in Syria has forced hundreds of thousands of Syrians to flee and seek refuge in neighbouring countries, including Jordan. This large influx of population is placing a considerable burden on the already poor local Jordanian host and their basic social and economic services. Crowding effects in the local market, in particular with regards to housing and labour, are widely reported in the Northern governorates. The present crisis comes at difficult time for Jordan, despite many efforts to engage in economic stabilization and liberalization; the country faces real economic and social challenges. Moreover, some resentment and a growing feeling of unfairness and exclusion are emerging among the host communities. In view of the above, it is important that direct support be provided to vulnerable Jordanians in host communities of the Northern governorates of Irbid and Mafraq, to help the government of Jordan and local authorities to mitigate the impact of the Syrian refugee crisis on them. In addition, it is essential that the assistance provided in the current context complements governmental development efforts, as highlighted in the Government of Jordan National Agenda 2006–2015, Governorates development plans, and related policies and strategies.

The programme is designed to respond to urgent needs of crisis-affected people in a timely and efficient manner, with emphasis on Jordanians in host communities, to increase their absorption capacity and mitigating any possible tensions between Syrian refugees and hosting communities, through two-pronged approach:

• The programme will invest in interventions for rapid employment creation and support to basic social services, that are geared towards sustaining stability, in particular in the Northern governorates – Pillar I.;

• The programme will strive to translate this into longer-term gains and durable solutions to contribute to some of the issues addressed in national development plans and strategies, in particular with regard to sustainable employment creation, enhanced capacity for service delivery and local economic development – Pillar II.

Expected Outputs

Output 1: Short-term employment opportunities created and economic recovery initiatives developed geared towards improvement of livelihoods and basic social services delivery.

Output 2: Enhanced local economic development through skills- matching, MSMEs growth and capacity development.

Output 3: Improved delivery of municipal and social services.

Output 4: Technical support to coordination of host community concerns.

What have we accomplished so far

  • Youth vocational training assessment: UNDP partnered with Jordan University and ACTED to conduct an assessment on youth vocational training. Fieldwork has been completed during which data were collected. A report and interactive maps will be produced by the end of the month.
  • Trainings on microbusiness: UNDP and Ruwwad launched demand driven trainings on business development and establishment of SMEs on the 26th of October for 50 unemployed youth in Mafraq. They are being trained on entrepreneurship skills. The training will end by a graduation ceremony on the 12 of November. Another round of training will start on the 9th of November.
  • Demand-driven vocational training: UNDP and JCEF (Jordan Career Education Foundation) started to implement demand-driven vocational training in Mafraq. 22 males joined on-the-job training for one month. They are being trained on both soft skills (interpersonal relationships, communication, assertiveness, teamwork, leadership, and professional ethics), and Heating Ventilation & Air Conditioning (HVAC).
  • Solid Waste Management: UNDP is currently in the process of providing the targeted municipalities with Solid Waste Management equipment, specifically waste compactors, fogging machines and sprayers, as well as rodent pesticides and insecticides.
  • Municipal Needs Assessment: UNDP completed a Municipal Needs Assessment, including a self-administered questionnaire and participatory community meetings, both conducted in Mafraq and Irbid governorates. The study aims to arrive at a baseline situation analysis and participatory prioritization of needs.
  • Focus Group Meetings: UNDP team conducted over the period Sep 8 – Oct 6 2013 focus group meetings with municipalities and community leaders to assess the municipal services and infrastructure needs for 36 municipalities in Mafraq and Irbid governorates. The focus group meetings addressed the impact that the Syrian refugees have had on municipal services.  The focus groups have also assessed the impact of refugees on other service sectors, such as: Health, Education, Electricity, Energy, Housing, Employment, Water and Sanitation. 
  • Household Income and Expenditures Survey: the survey has been carried out by UNDP. The results will allow UNDP to identify the impact of the crisis, and to design projects for interventions accordingly.
  • Memorandum of Understanding between UNDP and Ministry of Municipal Affairs (MOMA) on basic social services including Solid Waste Management (SWM) was signed.
  • Host Community Support Platform: The Government of Jordan established a Host Community Support Platform, supported by the UN and donors, to serve as the main coordination mechanism for host community issues. The Platform is supported by a Technical Secretariat initially funded by UNDP. 5 tasks forces have been created (Education, health, WASH, livelihood and Municipal services).
  • A database (under the Platform) is currently being developed and data are being collected.
  • Communication strategy is being developed for both the Project and the Host Communities platform. Information material have been produced. Website is launched. Use of social media and photolibrary.


Who Finances it?

Government of Japan USD 4,000,000
Government of USA USD 261,000
UN Women USD 200,000
UNDP USD 700,000

Project's Website

Project Overview
Project start date:
1 April 2013
Estimated End Date:
June 2015
Focus Area:
Responsible Party:
Implementing Partner:
UNDP Country Office in Jordan
Project Budget required:
US$ 34 million
Northern Governorates (Irbid and Mafraq) Jordan